About this role
Job summary
To facilitate patient referral pathways across the ENT & Audiology Service in all sub-specialties for Audiology. To monitor referral and triage pathways for Audiology. They will also be required to monitor PTL's, data quality, diagnostic test actioning, flagging capacity issues, any alerts within UHP Trust protocol timeframes and monitor diagnostic test review turn-around across Audiology.
Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification
Main duties of the job
To maintain accurate referral and triage pathways for the ENT & Audiology service line, working closely with relevant clinicians and teams to achieve this.
About us
We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Job description Job responsibilities
PRIMARY DUTIES & AREAS OF RESPONSIBILITY
1.Continued review and monitoring of various referral pathways within Service Line.
1. Work with a range of clinical and non-clinical staff within the ENT & Audiology Service Line.
2. Provide and receive complex information about patient care and interpret instruction to relay to varying recipients specific to clinical referrals or clinical results.
3. The post holder is expected to liaise with Audiologists to ensure appropriate navigation through specific referral pathways.
4. To have a good knowledge and understanding of DRSS and UHPNT referral processes, and referral targets matching ie diagnostic standard/DM01 etc specific to Audiology.
5. To understand basic medical terminology relating to ENT & Audiology to enable timely and accurate relaying of information,
6. To work closely with other team members when chasing outstanding actions and processes, ensuring strong and clear communication throughout.
7. Following up and tracking outcomes of requests and acting on these in a timely, appropriate manner.
8. Provide basic advice and refer on or sign-post to other sources of support.
9. Co-ordinate and organise reviews as required and to exchange that information clearly and concisely dealing with anxiety, cultural or language difficulties.
10. Plan and organise complex programmes for co-ordination of patient pathway.
11. Facilitates communication between different clinical services to provide timely service provision.
12. Document and monitor all aspects of care coordination and service delivery, supporting data collection for audit.
13. To ensure that high standards of documentation and care planning for patients are maintained.
2. Continued review and oversight of Imaging reports requiring action within Service Line.
14. The post holder is expected to liaise with the Audiologists to ensure appropriate timely review of diagnostic test reports.
15. Provide and receive complex information about patient care and interpret instruction to relay to varying recipients specific to clinical referrals or clinical results.
16. To have a good knowledge and understanding of booking and reporting software and processes.
17. To work closely with other team members when chasing outstanding actions and processes, ensuring strong and clear communication throughout.
18. Ensure accurate data is rapidly captured and recorded to meet the standards of the management of patients, and to fulfil the relevant information requirements.
19. Create databases to collect and monitor information, maintain and update.
20. Facilitate collection and analysis of data by collating information via various electronic systems and face to face contact with members of the relevant Clinical or Service Line management bodies.
21. To be proficient in the use of Auditbase, CRIS and iPM systems.
3. General Responsibilities
22. Works closely to develop good working relationships with Audiologists, Secretaries, nurses, consultants and the wider ENT & Audiology Service Line.
23. Develop appropriate systems to manage their own workload.
24. Operates on their own initiative whilst bearing the overall Service Line aims and responsibilities.
25. To ensure that a clear understanding is obtained surrounding data quality, data protection, patient information management systems (iPM) and Auditbase and be able to work within these guidelines at all times.
26. Ordering patient information and updating as necessary.
27. Assist with teaching and educating other members of staff.
28. Ensuring that patient experience remains the focal point for service improvement.
29. Achieving UHPNT specific targets relating to referral triage, Referral to Treatment, DM01 diagnostic targets and governance processes/protocols.
4. Personal Qualities
30. Demonstrate self-directed learning, actively seeking role development opportunities to enhance practice, knowledge and role progression.
31. Identify personal education needs and skills development with Line Manager.
32. Understand that there may be exposure to distressing situations when reviewing patient information and be aware of own need to seek appropriate support/advice.
33. Demonstrate an awareness of the limits of own practice and knowledge and when to seek appropriate support/advice.
34. Will be able to demonstrate excellent communication skills.
35. Will need to demonstrate high levels of organisational skills in order to set up new role/systems.
36. Concentration required for data analysis and tracking patients with frequent interruptions requiring urgent attention and re-prioritisation of work.
Person Specification
Qualifications Essential
NVQ Level 3 in administration or equivalent demonstrable experience. Willing to undertake further learning and development courses
Desirable
Proven evidence of continued role development
APTITUDE & ABILITIES Essential
IT skills Able to use own initiative and work without supervision Effective organisation skills
Desirable
Ability to set up new role. Ability to introduce new working practices
Knowledge & Experience Essential
Demonstrable experience in the use of data management Proven evidence of good communication skills. Understanding of the health and social care environment Proven knowledge of databases
Desirable
Demonstrable experience of multiprofessional working Proven knowledge in the use of clinical based computerised systems Proven knowledge of Referral to Treatment pathways and other UHPNT performance targets.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name University Hospitals Plymouth NHS Trust
Address Audiology department, Level 7, Derriford Hospital
Derriford Hospital
Plymouth
PL6 8DH
United Kingdom
Employer's website https://www.plymouthhospitals.nhs.uk/ (Opens in a new tab)