About this role
Job summary
Are you a strong team player, do you love working in a busy office environment and thrive on change? We are looking for a Senior Administrator roles within the Integrated Discharge Service (IDS)
You will offer supervision to the existing administration assistants, ensuring that the team deliver a robust service. In addition you will undertake additional duties working closely with our system partners. Completion of internal and external reporting ensuring data integrity will be key to the roll so extensive administrative experience is required .
We are looking for an enthusiastic, hardworking and adaptable individual, knowledge of acute hospital discharge pathways and processes would be an advantage but not essential.
You will need tobe able to remain calmunder pressure as this is a very busy service and can at times be a demanding environment and therefore we require an individual to be well organised with a positive attitude towards flexibility and change. You will also need to be an effective team playeras this will contribute to the overall success of the service.
The hours of working are on a rotational basis between the hours of 8am to 5pm including weekends and bank holidays. Cross site working may be required.
Main duties of the job
In your role, you will provide training, direct line management, and supervision to the IDS administration team. You will be responsible for ensuring strict compliance with Trust policies and procedures at all times.
You will offer guidance and support to the wider team across the Trust, contributing to the smooth operation of the Integrated Discharge Service and helping to ensure safe and timely patient discharges.
As part of your responsibilities, you will ensure that administration assistants receive appropriate training and ongoing development, enabling the team to consistently deliver an excellent service.
Working closely with the IDS Hub administration lead, you will support robust service delivery. This will involve effective communication and the promotion of integrated working across health, social care, and both acute and community services.
You will also play a key role in supporting national reporting, maintaining data integrity, and ensuring that all KPIs are consistently achieved or exceeded.
Using continuous improvement methodology, you will identify and implement appropriate service improvements, contributing to the ongoing enhancement of the service.
About us
Working with us will give you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients and staff. By ensuring we keep thriving and delivering outstanding healthcare right across our local towns.
You'll have access to varied development opportunities, learn new skills, meet new people . You'll learn about working for an acute Trust, interacting with people from all different roles to build skills and enhance your career path.
You'll make an impact, be challenged to think differently, be bold and help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.
Job description Job responsibilities
Please see the attached job description for more information
Manage referrals and discharges from the hospital and help assist with the co-ordination of them in line with national and locally agreed standards and guidelines
Ensure queries from patients and their families are responded to in a timely and appropriate way
To ensure that all discharges are facilitated in accordance with Trust and local policies To escalate any capacity or performance concerns to senior colleagues in a timely manner. To provide training and support to new and ongoing IDS team in various roles. Responsible for completion of various reports and returns in line with policy and procedure ensuring data integrity and professional standards are adhered too
Person Specification
Qualification Essential
Educated to GCSE standard or equivalent with Grade C or above in Maths and English. Educated to NVQ 3 level in a relevant subject or equivalent level of qualification, or significant previous proven experience in health or social care setting
Desirable
Supervisory or Management qualification
Knowledge & Experience Essential
Experience of working under pressure and managing a large workload Knowledge of NHS performance reporting/targets Substantial experience working in an administrative role using IT solutions and systems. Experience of ability to liaise and coordinate with internal departments and external organisations Experience of producing high quality reports ensuring collation of all relevant information and actions
Desirable
Supervisory /team leader experience Previous NHS experience Working with Electronic patient record systems Experience of team development/management Experience of team development/management
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Lancashire Teaching Hospitals NHS Foundation Trust
Address Preston Business Centre
Watling Street Road
Preston
PR2 8DY
United Kingdom
Employer's website https://www.lancsteachinghospitals.nhs.uk/ (Opens in a new tab)