About this role
Job summary
Law Medical Group Practice, is seeking a reliable and organised Receptionist to join our team. The practice is committed to delivering high-quality primary care services to our local community and supporting patients through efficient administrative and reception support systems.
The successful candidate will play a key role in supporting the multidisciplinary team by undertaking a range of reception and patient-facing duties. This includes managing appointments through EMIS, handling patient queries, processing incoming correspondence, and ensuring that important information is accurately directed to the relevant clinicians.
The role will involve front-of-house responsibilities, including welcoming and directing patients, responding to queries, and assisting patients both in person and over the phone in a professional and efficient manner.
Working Pattern: This role can be offered on either a full-time or part-time basis, as per the below schedules:
Full-time:
Monday - Friday: 11:00am - 7:00pm
or
Part-time:
Monday, Wednesday & Friday: 1:30pm - 7:00pm Tuesday: 1:00pm - 7:00pm Thursday: 1:30pm - 6:30pm
Please note: The above working days and hours are strictly non-negotiable.
Eligibility: This position is open only to UK citizens with a minimum of 5 years working experience in the UK.
Main duties of the job
The role involves providing comprehensive reception support to the multidisciplinary team within the practice. Key responsibilities include managing patient interactions, handling incoming correspondence, and ensuring accurate distribution of information to clinicians.
The position includes front-desk duties such as greeting and directing patients, managing the appointment system using EMIS, booking appointments, responding to patient enquiries, and supporting the smooth and efficient day-to-day operation of the practice.
About us
The Law Medical Group Practice, is a long standing well established, well respected and well regarded teaching and training practice in NW London, Brent.
The practice operates across two sites; Willesden (main site), Wembley (branch site).
The practice have under new management undergone a significant amount of changes in the last two years, including the recent merger with another local practice.
The practice list is 18,000 patients.
The practice is paperlight uses Emis Web + Docman, Accurx, E-Consult,
The practice is well supported by:
5 GP Partners
1 Non Clinical Managing / Executive Partner
4 Salaried GP's
1 Advanced Nurse Practitioner
2 Physician Associates
2 Practice Nurses
4 phlebotomists / Healthcare Assistants
3 Practice Based Clinical Pharmacists
1 Pharmacy technician
2 Social Prescribers
2 In-House First Contact Physiotherapists
1 In-House Dietician
The practice provides:
E-Consultations
Telephone Triage
Minor Surgery & Cryotherapy
Family Planning
Minor Ailment clinics
Respiratory Clinics
Ante-natal / Well baby / Mum clinics
A dietician visits the branch site in Wembley
A community midwife visits the main site in Willesden
The practice is well supported by:
Operations Manager
Assistant Manager
2 x lead receptionist and facilities leads
2 x practice secretaries
Finance assistant
IT Data Analyst
Approx 20 admin, clerical and reception staff members
Job description Job responsibilities
The following are the core responsibilities of the Medical Receptionist. There may occasionally be a requirement to carry out other duties depending on workload, operational needs, and staffing levels.
Primary Responsibilities
Receive and process correspondence from hospitals, external healthcare providers, and other agencies.Scan and upload documents onto the EMIS clinical system, ensuring accurate patient record management.Review and appropriately allocate documents within EMIS, forwarding them to the relevant clinician for review and action.Initiate and respond to requests from patients, practice staff, and external healthcare agencies in a professional and timely manner.Photocopy and prepare documentation as required by clinicians and practice staff.Provide cover for colleagues during periods of absence to ensure continuity of service.Accurately input patient information and updates into EMIS where required.Manage and resolve patient queries efficiently, escalating issues where appropriate.Maintain a clean, organised, and efficient reception environment at all times.Support the clinical team with day-to-day operational tasks as required.Complete tasks relating to patient results, correspondence, and clinical letters where appropriate.Demonstrate flexibility and adaptability in managing changing workloads and priorities to ensure the smooth operation of the practice.Use EMIS and other digital systems effectively for patient record management, appointment scheduling, and internal communication.
Secondary Responsibilities
In addition to the primary responsibilities, the Medical Receptionist may also be required to:
Maintain and monitor the practice appointment system using EMIS.Process appointment requests received in person, by telephone, and via online systems.Answer incoming telephone calls and direct them appropriately or deal with enquiries where possible.Signpost patients to the appropriate healthcare professional or NHS service.Support practice audits and administrative reviews as directed by management.Process incoming electronic communications and documents where required.Scan and attach patient-related documentation accurately to patient records within EMIS.Carry out opening and closing procedures in accordance with the practice rota and operational requirements.
Person Specification
Qualifications Essential
Educated to GCSE level or equivalent; GCSE Mathematics & English (C or above); AMSPAR Receptionists Qualification; NVQ Level 2 in Health and Social Care;
Experience Essential
Experience working on EMIS or System One Experience working with the general public.
Desirable
Experience in administrative duties; Experience working in a health care setting;
Employer details Employer name Primary Care Management Solutions Ltd
Address Law Medical Group Practice
Wrottesley Road
London
NW10 5UY
United Kingdom
Employer's website https://www.pcmsolutions.co.uk (Opens in a new tab)