About this role
Job summary
In this role, you will support the smooth running of the practice by combining reception and administrative duties with clinical record summarising. You will be responsible for all front of house duties, calls and patient care navigation. You will accurately update patient records, while also providing a professional and welcoming service to patients and supporting the wider team.
We are recruiting for 34.5 hours per week Monday to Friday this includes two late shifts until 18:30 but with two mornings off per week. Please only apply if you can commit to this hours as advertised.
Main duties of the job
Receive, assist, and direct patients in a courteous and professional manner
Manage incoming calls, booking appointments, and handling enquiries efficiently
Carry out general administrative tasks including filing, scanning, and document management
Liaise with clinical and administrative staff to support the smooth running of the service
Maintain confidentiality and adhere to data protection guidelines at all times
Support the practice team with any additional administrative duties as required
About us
Edenfield Road Surgery is a well-established GP practice committed to providing high-quality, patient-centred care to our local community. We pride ourselves on delivering a friendly, supportive, and accessible service, ensuring that patients receive the care and attention they need in a timely and professional manner.
Our dedicated multi-disciplinary team works collaboratively to promote health and well-being, offering a range of primary care services tailored to the needs of our diverse patient population. We are committed to continuous improvement, staff development, and maintaining a positive working environment for all team members.
Job description Job responsibilities
Clinical Administration
Review and summarise patient medical records onto the clinical system Accurately code relevant clinical information in line with practice protocols Ensure patient records are complete, accurate, and up to date Process incoming clinical correspondence where appropriate Reception Duties
Greet and assist patients in a courteous and professional manner Answer incoming telephone calls, dealing with enquiries efficiently Book, amend, and cancel appointments in line with practice procedures Signpost patients to appropriate services where necessary Chaperone Consultations Process admin based referrals and bookings as applicable to the role Liaise with Out of hours services as required using agreed pathways Process Patient registrations and GP Links as required Code, summarise and file / retrieve paper records as required Open / Close down the Practice as per agreed procedure Manage home visit requests and clinic schedules as required Process repeat prescriptions and queries in line with Practice processes Manage Online triage forms and sign post/ allocate as required in line with Practice procedures Undertake any administrative duties required as part of the support team to the Practice Manager Take minutes and attend meetings as required Test Practice alarm systems and processes as required General Administration
Scan, file, and manage documentation in line with practice procedures Maintain accurate records and data entry on clinical systems Support the practice team with general administrative tasks Handle incoming and outgoing post Confidentiality & Compliance
Maintain strict confidentiality of patient information at all times Comply with Data Protection, GDPR, and practice policies Work in accordance with NHS guidelines and practice procedures Ensure IG Training is up to date at all times Comply with all request for Subject Access following Practice policies Team Working
Work collaboratively with clinical and non-clinical staff Support colleagues and contribute to a positive team environment Participate in training and development as required Ensure Mandatory training is up to date and comply with all requests to attend training sessions Other Duties
Undertake any other duties appropriate to the role as requested by the Practice Manager Ensure you comply with all Infection Control Procedures and processes and keep IPC training up to date Comply with the Practice Disclosure and Barring Risk Assessment Processes Safeguarding
Safeguarding of adults and children is of the up most importance within General Practice. All staff are required to:
Be aware of the SG policies and procedures relevant to your role
Ensure that your SG adult and child training is always up to date
Comply with the legal duty to report any suspected abuse of an adult or child
Remain vigilant and aware of your SG training at all times
Comply with the Practice Disclosures and barring Services checks and risk assessment process (see below DBS)
Training and Development
Personal Development and governance is key to ensuring our workforce remains skilled and competent to perform their roles. All staff are required to:
Comply with all mandatory training modules and session required for the role and environment
Attend MDP afternoons to ensure governance and information sharing is undertaken
Complete all required training as deemed necessary by the Practice and / or other Healthcare agencies e.g. ICB, NHS England
Infection Control
Infection Prevention and Control (IPC)is at the heart of everything ICB, in General Practice, all staff are required to:
Ensure that IPC training is completed annually or as required
Comply with all IPC Procedures and measures in place at the Practice
Comply with all PPE and personal safety requirements in place within the Practice
Read and comply with all IPC polices and procedures
Promptly report and IPC issues to the IPC Lead or Manager
Confidentiality, Professional Conduct and Workplace Safety - Essential
You will be expected to always maintain the highest standards of confidentiality, in line with practice policies and legal requirements. This applies to information about patients, colleagues, and the business operations of the Practice.
Confidential information must only be shared with authorised personnel and within the bounds of applicable data protection policies.
Comply with all Practice Information Governance (IG) Policies and Procedures
Ensure that your IG training is always up to date
Read and comply with all Practice IG polices and procedures
Comply with employment Acts and Codes of Practice
Comply with employment legislation and codes of good practice
Health & Safety
In accordance with the Health & Safety At Work Act 1974 and other supplementary legislation required to take reasonable care to avoid injury during the course of work and co-operate with the practice and others in meeting statutory requirements.
Person Specification
Qualifications Essential
Qualifications & Training Essential: Good standard of general education (GCSEs or equivalent, including English and Maths) Basic IT skills Communication skills
Desirable
Medical administration or Health Service qualification Training in medical terminology or clinical systems
Experience Essential
Essential: Previous administrative or reception experience Experience of working with the public
Desirable
Experience working in a GP practice or NHS setting Experience of summarising patient records or using clinical systems (e.g. EMIS, SystmOne)
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Edenfield Road Surgery
Address Cutgate Precinct
Edenfield Rd
Rochdale
Lancashire
OL11 5AQ
United Kingdom
Employer's website https://www.edenfieldroadsurgery.nhs.uk/ (Opens in a new tab)