About this role
Job summary Job title: Receptionist/Administrator Location: Brunswick Medical Centre Salary: £24,960.00 Hours: 37.5 Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE. Caring We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services. Excellence We strive to do the best we can do and be the best
Main duties of the job Operose Health is seeking a Receptionist/Administrator based at Brunswick Medical Centre. This permanent position offers a salary of £24,960. The role involves responding to patient queries, managing appointment requests, and maintaining patient records. Duties also include emailing, scanning, coding clinical correspondence, and processing prescription requests. The role requires prior reception or customer care experience along with basic computer skills. Operose Health is committed to improving patient access, outcomes, and experience and seeks individuals who embody their values: Caring, Ambitious, Resourceful, and committed to Excellence.
About us Operose Health is a provider of local primary care services at scale, committed to improving access, outcomes, and patient experience. Their mission involves delivering excellent primary care by leveraging a dedicated team whose work ethos revolves around the core values: Caring, Ambitious, Resourceful, and Excellent (CARE). Employees at Operose Health are encouraged to embody these values daily to ensure they provide the best care possible to patients while supporting each other as a cohesive unit. Operose Health provides opportunities for specialization and development, alongside employee benefits such as wellness services, travel loans, and learning resources.
Job description Job responsibilities
Job title: Receptionist/Administrator
Location: Brunswick Medical Centre
Salary: £24,960.00
Hours: 37.5
Help us to deliver great primary care by improving access, outcomes and patient experience.
At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.
Caring
We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.
Ambitious
Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.
Resourceful
Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.
Excellence
We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.
Main Responsibilities: As a valued member of the Operose Health team, your key duties will include:
Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality. Emailing, scanning and coding clinical correspondence. Processing prescriptions requests. Utilising other information systems to support efficient workflow processes.Ideal Candidate: What we look for in new colleagues:
Reception or customer care experience is essential as well as an excellent communicator both spoken and written. Must have basic PC skills such as Word, Excel and email. Able to work within processes, procedures and maintain confidently and data security. Previous experience of working in the NHS is welcome but not essential. Package Description: How well support you:
27 days annual leave plus bank holidays pro rata. Access to our bespoke learning management system and annual formative clinical assessments to support competency development. The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop. Car benefit scheme specialising in electric vehicles. Cycle to work scheme. Travel season ticket loans Discount cards. Employee wellbeing services including free yoga videos and employee wellbeing app.
Person Specification
Qualifications Essential
Reception or customer care experience and basic PC skills. Previous experience working in the NHS is an advantage.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Operose Health
Address Operose Health
North Central London
WC1N 1AF
United Kingdom
Employer's website https://www.operosehealth.co.uk/ (Opens in a new tab)