About this role
Job summary Package Description: How well support you: 27 days annual leave plus bank holidays pro rata. Access to our bespoke learning management system and annual formative clinical assessments to support competency development. The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop. Car benefit scheme specialising in electric vehicles. Cycle to work scheme. Travel season ticket loans Discount cards. Employee wellbeing services including free yoga videos and employee wellbeing app. Job Introduction Job Title: GP Practice Administrator Location: GP Practice (Meridian Practice) Reports to: Practice Manager Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.
Main duties of the job The job title is GP Practice Administrator and it is located at the Meridian Practice. This role involves providing comprehensive administrative support within a busy GP practice, ensuring efficient handling of patient information, referrals, and communication systems. The role requires proficient use of EMIS Web and document management systems such as Docman. Key responsibilities include referrals management, patient registration and amendments, document management, task management, email and communication handling, general administrative duties, and adherence to compliance and confidentiality standards. Essential qualifications for the role include previous administrative experience in a GP or healthcare setting, experience using EMIS Web and Docman, strong attention to detail and accuracy, good customer service skills, excellent organisational and communication skills, and the ability to prioritise workload in a busy environment. Experience in primary care administration and understanding of medical terminology are desirable.
About us Operose Health is an organization that delivers local primary care on a large scale. Their purpose is to improve access, outcomes, and patient experience. Operose Health empowers its colleagues to be the best they can be for patients and each other by adhering to their core values of Caring, Ambitious, Resourceful, and Excellence. They offer support to their employees through a variety of means, including a comprehensive leave package, learning and development opportunities, and several benefit schemes such as the car benefit and cycle to work schemes. Operose Health is dedicated to redefining and revolutionising the future of primary care through determination, compassion, and a commitment to lifelong learning. They strive to do the best for their patients, employees, and NHS partners, focusing on improving the quality of services and patient experiences in the healthcare sector.
Job description Job responsibilities Package Description:
How well support you:
27 days annual leave plus bank holidays pro rata. Access to our bespoke learning management system and annual formative clinical assessments to support competency development. The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop. Car benefit scheme specialising in electric vehicles. Cycle to work scheme. Travel season ticket loans Discount cards. Employee wellbeing services including free yoga videos and employee wellbeing app.Job IntroductionJob Title: GP Practice Administrator
Location: GP Practice (Meridian Practice)Reports to: Practice Manager
Help us to deliver great primary care by improving access, outcomes and patient experience.
At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.
Caring
We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.
Ambitious
Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.
Resourceful
Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.
Excellence
We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners
Job Purpose
To provide comprehensive administrative support within a busy GP practice, ensuring efficient handling of patient information, referrals, and communication systems. The role requires proficient use of EMIS Web and document management systems such as Docman. The job is across two practices.
Key Responsibilities
Referrals Management
Process GP referrals to hospitals, clinics, and external services Use the NHS e-Referral Service (e-RS) where appropriate Ensure referrals are completed accurately with all supporting documentation Track and follow up on outstanding or urgent referrals Liaise with patients and external providers regarding referral queriesPatient Registration & Amendments
Register new patients onto EMIS Web Process patient deductions and transfers Update and amend patient demographic details (address, contact details, GP links) Ensure accurate record-keeping in line with NHS guidelinesDocument Management (Docman)
Process incoming clinical documents via Docman Accurately code and allocate documents to relevant clinicians Scan, upload, and file patient correspondence Ensure documents are reviewed and actioned in a timely mannerTask Management
Manage and action tasks within EMIS Web Assign tasks to appropriate clinicians or team members Monitor outstanding tasks and ensure timely completion Respond to internal task queries efficientlyEmail & Communication Handling
Monitor shared practice email inboxes Respond to patient and third-party enquiries appropriately Forward clinical or urgent queries to relevant staff Maintain professional and confidential communication at all timesGeneral Administrative Duties
Maintain accurate patient records Support prescription processing workflows Handle general administrative queries from patients and staff Assist with audits, data collection, and reporting when required. Answer patients calls and cover reception when required.Compliance & Confidentiality
Adhere to GDPR and NHS confidentiality guidelines Ensure all patient information is handled securely Follow practice policies and proceduresPerson Specification
Essential
Previous administrative experience (preferably in a GP or healthcare setting) Experience using EMIS Web Experience with Docman Strong attention to detail and accuracy. Good customer services. Excellent organisational and communication skills Ability to prioritise workload in a busy environmentDesirable
Knowledge of NHS referral pathways and e-RS Understanding of medical terminology Experience in primary care administrationWorking Environment
Fast-paced GP practice setting High volume of patient data and administrative tasks Team-based working with clinicians and admin staff
Person Specification
Qualifications Essential
Essential qualifications include previous administrative experience in a GP or healthcare setting, experience using EMIS Web and Docman, strong attention to detail and accuracy, good customer service skills, excellent organisational and communication skills, and the ability to prioritise workload in a busy environment. Desirable qualifications include knowledge of NHS referral pathways, understanding of medical terminology, and experience in primary care administration.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Operose Health
Address Operose Health
Meridian Practice
CV1 4FS
United Kingdom
Employer's website https://www.operosehealth.co.uk/ (Opens in a new tab)