About this role
Job summary
An exciting opportunity has arisen to join a high performing 4 partner GP practice in Kippax , Leeds, as an Office Manager.
The successful applicant will be easy going, able to work under pressure and have a friendly but professional approach to dealing with the public. You should possess computer and keyboard skills as well as experience of managing a team.
The position is for 37 hours per week
Monday 08:00 to 16:00
Tuesday 08:00 to 18:00
Wednesday 08:00 to 15:30
Thursday 08:00 to 15:30
Friday 12:30 to 18:30
Main duties of the job
You will be a hands on member of the non clinical team undertaking both reception and administration duties.
In addition you will be responsible for managing, training and overseeing all aspects of the team to ensure all duties are performed effectively and to the required standard, meeting the objectives of the practice.
About us
We are a small and friendly practice located on the outskirts of Leeds.
Our mission is to provide accessible, supportive, high-quality healthcare to our local community, through a wide range of services.
We strive to go beyond the expectations of a GP surgery by being innovative, inclusive, accessible, and friendly. Our patients should feel like people and not a number.
Job description Job responsibilities
Team Leader for the reception and administration teamTraining and mentoring of staff including personal developmentEnsuring compliance with a range of policies and procedures, including their developmentCarrying out audits and quality controlRota managementManaging patient concerns and providing guidance on our complaints processArranging and documenting meetingsMaintaining and updating all sources of patient informationStock control and orderingReporting IT faultsCarrying out duties of the reception team and administration team.
Person Specification
Experience Essential
Experience of working in a customer service environment - Experience of carrying out administrative duties - Experience of leading a team as well as being a skilled team player - Excellent communication skills both oral and written - Strong IT skills including Microsoft Office - Able to prioritise work and effectively manage time - Able to follow policies and procedures - Strong problem solving and analytical skills - Capable of coping with the unexpected - Friendly but professional approach to dealing with the public
Desirable
- Experience of working in a healthcare setting. - Experience of carrying out staff appraisals - Experience of delivering training
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Kippax Hall Surgery
Address 54 High Street
Kippax
Leeds
LS25 7AB
United Kingdom
Employer's website https://kippaxhallsurgery.co.uk/ (Opens in a new tab)