About this role
Job summary
Welcome to FCMS!
We are looking for a Receptionist to join our busy team at Doncaster Urgent Treatment Centre and Same Day Health Centre.
Post: Receptionist
Pay: £13.00 per hour plus evening/weekend/bank holiday enhancements
Hours: 27 hours per week
Main duties of the job
Your role will be the front facing receptionist of the Emergency care services in Doncaster. You will be the first point of contact for all patients, visitors and staff including, drivers, call handlers and clinical staff including Emergency Care Practitioners and GPs during your shift. You will work a variety of shifts covering, days, evening and nights, as we are open 24 hours a day, 365 days a year.
About us
The ethos of FCMS as a social enterprise, health and wellbeing services provider is to be passionate in its drive to ensure that patients and callers remain the central focus of all that it does. Coupled with excellent and well-established clinical governance systems and extremely effective operational expertise, it has meant that the company has the ability to strategically visualise, develop, and implement award winning services.
Over many years we have invested in our staff so that we have a core team of highly trained individuals who can manage the needs of our patients and callers. Our staff are able to significantly improve the service delivery and user experience due to their considerable experience and commitment to what they do.
Come and be a part of our amazing team!
We offer NHS Pension
Cycle to Work Scheme
Career Development Opportunities
Attendance Bonus
Staff Benefit Scheme
Free Tea & Coffee
Eye Care Contributions
Job description Job responsibilities
Day to Day Duties to include, but not exhaustive:
To greet patients and process information received accurately To be able to follow strict procedures and protocols at all times Utilise the appointment diaries via Adastra and HISS Work effectively under pressure in a calm & confident manner Inform clinicians of any deteriorating patients in the waiting room When necessary, to be able to complete stocktakes of medical equipment To complete routine administration checks when working overnight Ensure full patient confidentiality at all times To work individually or as part of a team To undertake all relevant training consistent with the requirements of the post To be flexible in roles undertaken according to the business need To undertake all relevant training consistent with the requirements of the post To adhere to FCMS Policies and Procedures at all times.
General
To engage and work with other key stakeholders such as the Ambulance Service and Trust personnel to ensure the integrated approach around patient care and service delivery Maintain good relationships with other members of staff and stakeholders across all disciplines To follow safe working practices and to comply with local Health and Safety policies and procedures To recognise the importance of patient experience and patient feedbackBe credible at all times whilst upholding our values
Patient Engagement & Satisfaction:
Understand patient satisfaction measures and encourage patients to provide feedback around serviceInformation Governance:
Understand the importance of Information Governance and maintain the IG Toolkit on an annual basis. Maintain accurate and comprehensive statistical information, ensuring legal and local requirements are met.
Safeguarding
Staff are to report any safeguarding concerns to managers on site and follow usual processes if they become aware of any. Safeguarding is everyones responsibility.
Training and Support
Contribute to own training needs and participate in relevant in-service training Train and support new members of staff Undertake mandatory training and complete in the timescale required To attend staff meetings where required Where necessary, relevant training in the operation of new or unfamiliar equipment, software or procedures will be provided or arranged. The post holder will be expected to attend any necessary courses that provide relevant training.
Clinical Governance:
Work with the Yorkshire Place Operations Manager, Yorkshire Place Lead and Clinical Lead to ensure compliance with CQC standards and quality standards within commissioned contracts Have knowledge and understanding of all FCMS policies and procedures to ensure compliance across the servicesOur key expectations are:
Self-awareness Living authentically
Adaptability- Being ready to adjust depending on the situation
Openness What you see is what you get
Positivity with a real sense of being able to strive for the impossible
Generosity of spirit- Everyday should be an opportunity to act with kindness
Ability to have fun Taking the role seriously, whilst being yourself
Our Why: To nurture an environment of inspiration, innovation and disruption so this people in our world receive exceptional healthcare for this generation, and the next.
Values:Our organisational culture is very important to us, so it is vital that the successful candidate lives and breathes complimentary values and behaviours. Our behaviours should be in line with our values which form part of our Company DNA:
Fun: People rarely succeed unless they are having fun. Happiness is healthy!
Awesome: We arent here to be average, were here to be awesome!
Humble: Were here to make a difference to the lives of others, NOT to see how important we can become
Brave: We challenge the norm. We have the courage to get the difficult jobs done
Oompf: We have natural oompf! Its infectious!
Go-getting: We are intuitive to changing needs and respond quickly which we do with energy, ideas, and positivity
Disability Confident Employer
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy
DBS - This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence). For Driver positions you will also be required to undertake a Driver check.
The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. You will be expected to fulfil your mandatory safeguarding training at the level applicable to this role.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Person Specification
Qualifications Essential
Car Driver
Desirable
EDCL or equivalent NVQ in business administration or equivalent GCSE/OLevel English and Maths
Experience Essential
Experience of dealing with the general public Reception & Admin experience Evidence of good organisation skill Excellent customer service skills Empathetic to staff and patient needs Act with dignity and respect Sound working knowledge of Microsoft packages including Word, Excel and Outlook Ability to manage and prioritise workload whilst working under pressure Excellent interpersonal skills including verbal and written communication Be emotionally intelligent
Desirable
Experience within a healthcare environment Experience of working with clinical IT systems Understanding and knowledge of Information Governance Experience of knowledge of safeguarding
Personal Qualities Essential
Excellent oral and written skills Excellent interpersonal skills with the ability to deal with difficult situations Ability to adapt communication style in relation to the circumstance Diplomatic/tactful and understands importance of confidentiality Ability to work calm under pressure Enthusiastic and positive Openness to learn new skills and apply these within the role Professional conduct Able to demonstrate compassion and Self-motivation Smart appearance Enthusiastic and positive Always aims for the best possible outcome for both staff and patients Flexible
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name FCMS
Address Doncaster Urgent Treatment Centre
Doncaster Royal Infirmary
Armthorpe Road
Doncaster
South Yorkshire
DN2 5LT
United Kingdom
Employer's website http://www.fcms-nw.co.uk/ (Opens in a new tab)