About this role
Job summary
JOB SUMMARY
To provide a comprehensive administration and clerical support within service across North Lincolnshire.To include the organisation of clerical workload, management of records and related documents, reception and call handling duties.
This will include dealing with queries from other Trust colleagues, patients, relatives and carers, inputting and updating data relating to the service and working with partners for the service delivery.
If you don't already have a Level 2 qualification or equivalent experience in a relevant subject, RDaSH are offering this post alongside the opportunity for you to complete a Level 2apprenticeship qualification [relevant to your role].
As an apprentice within RDaSH you will be given the opportunity to gain experience, learn work-related skills and obtain all the tools needed to thrive.
An apprenticeship includes regular training with a college or other training organisation. Around 20% of your working hours will be spent training or studying. This leads to a nationally recognised qualification.
Whether you already work for us or are joining the Trust and NHS for the first time, apprenticeships can help you to develop the skills, knowledge and know-how in order to embark on a successful and fulfilling career within the health service.
Main duties of the job
Provide a confidential, quality administrative service. Display and maintain high levels of customer service at all times. Answer telephone calls as per agreed protocols. To undertake all IT requirements, utilising Microsoft Office packages and other electronic systems including ESR, Trac, SystmOne. Assist in the production of high-quality documentation. Maintain, scan and file paper or digital records. Liaise between various stakeholders including patients, Trust colleagues and other multi-agency partners as required. To communicate effectively, accurately and professionally, applying discretion and empathy. Maintain local booking systems, such as appointments, assessments and group clinics. To open and distribute post appropriately. Deal with incoming and outgoing paper work as appropriate. Book meeting rooms as required. To participate in regular supervision and annual PDR. To be prepared to temporarily work in a different area from usual base point if required for the continuity of service delivery. Other duties appropriate to grade, as identified to support the functioning of the service.
About us
Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employ around 4000 talented colleagues who are very much appreciated, valued, and respected.
We have a wide portfolio which includes mental health, physical health, learning disability and drug and alcohol services.
We are dedicated to the development of our our people and hold a learning half day every month for our colleagues.
We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation. Our goal is to employ those who share our passion for providing first class care while remaining committed to our vision and values. Please view our Strategy using the link below:
https://www.rdash.nhs.uk/documents/clinical-and-organisational-strategy-2023-to-2028/
To find out more about working for RDaSH and the fantastic benefits we offer visit our website:
https://workwithrdash.co.uk/
We are committed to inclusive cultures and really value people in our organisation, view our Allyship video on YouTube to find out more:
https://youtu.be/WMJSkLoTk4Q
The main terms and conditions of service can be found here:
https://www.nhsemployers.org/publications/tchandbook
Job description Job responsibilities
Before applying, please view the attached job description and person specification to view the full details about the role.
****If you are applying for this role via the apprenticeship route, please review the attached eligibility document to ensure you meet the eligibility criteria to undertake an apprenticeship****
We reserve the right to close the vacancy early if there are a high amount of applications
Person Specification
Qualifications Essential
Demonstrable literacy and numeracy skills to functional skills level 1 or equivalent NVQ Level 2 in a related subject or equivalent or willingness to undertake a relevant Level 2 Apprenticeship
Desirable
GCSE Grade C or above or Functional skills level 2 or equivalent in English and Maths
Experience Essential
IT skills in Microsoft Office Packages or equivalent experience
Knowledge Essential
Understand importance of maintaining confidentiality
Skills Essential
Good interpersonal skills Ability to communicate effectively both verbal and in writing Awareness and understanding of the requirement for discretion and confidentiality Ability to relay correct messages both verbally and in writing
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Rotherham Doncaster and South Humber NHSFT
Address Elizabeth Quarter
High Street
Scunthorpe
DN15 6SX
United Kingdom
Employer's website https://www.rdash.nhs.uk/ (Opens in a new tab)