About this role
Job summary
The Central Referrals Team is seeking an enthusiastic referrals officer to support the efficient running of our department in Wallington.This role is vital in ensuring the smooth and timely processing of referrals, as well as managing any queries arising from new referrals. You will be responsible for maintaining a high standard of data quality and ensuring that all referrals are processed promptly.
As part of a multidisciplinary team, you will need excellent interpersonal, verbal communication, and organisational skills. Strong keyboard and IT capabilities are essential. This is a full-time position (37.5 hours per week, Monday to Friday). For further information, please contact Sara Lloyd on 0208 915 4516."
Main duties of the job
The Central Referrals Office (CRO) is the central point for all NHS referrals coming into the Royal Marsden Trust. The office deals with both the processing of referrals and queries that arise from new referrals. It checks and processes referral data to ensure the referral information recorded is accurate and complete, and that this is of a high standard of data quality and processed in a timely manner to ensure compliance with government waiting times.
The Central Referrals Office identifies any queries regarding eligibility for NHS Treatment and ensures adherence to the correct process for referrals received from other parts of the UK and countries with which we have a reciprocal agreement.
It establishes and maintains professional relationships with medical secretaries, outpatients, medical staff, and other relevant departments to ensure the needs of the stakeholder are met.
About us
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
Job description Job responsibilities
For further information please refer to the job description and personal specification
To process all NHS Referrals including e-Referrals, internal and tertiary.
Checking patient demographic information on the National Summary Care records tracing system
Liaising with the relevant stakeholders e.g. GPs, external hospitals, medical secretaries to investigate any queries regarding referral information.
To process all referrals received within 24 hours.
To liaise with the triaging Consultant to ensure that all relevant patient medical information needed for a consultation is requested at receipt of referral.
Person Specification
Education/Qualifications Desirable
Health care qualification
Education/Qualifications Essential
Working Knowledge of various software packages including Microsoft office and data base programs Good Educational background including Maths and English GCSE's
Experience Essential
Confident in dealing with people at all levels within a range of disciplines. Ability to handle sensitive information and to understand the importance of confidentiality Self-Motivated to produce good quality and good attention to detail. Able to apply good judgment and common sense
Desirable
Working knowledge of working on the electronic referral system (e-RS) Familiar with Epic Previous experience of working in a hospital or health care customer focussed post
Skills Abilities/knowledge Essential
Evidence of effective interpersonal skills with particular ability to liaise with multidisciplinary team members Evidence of working well in a team Ability to demonstrate self-motivation Ability to work under pressure and meet deadlines Able to respond in a kind and sensitive way to people who may be upset or worried about their health or care. Ability to make decisions, organise and prioritise Good time management and has the ability to concentrate for long periods whilst data inputting accurately. Computer Literacy (eg: Microsoft Word and Outlook)
Desirable
Contributing to the development of administrative or office procedures
Other Requirements Essential
Flexibility to meet the needs of the service
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Royal Marsden NHS Foundation Trust
Address The Royal Marsden Wallington
Sutton
SM6 0DX
United Kingdom
Employer's website https://www.royalmarsden.nhs.uk/working-royal-marsden (Opens in a new tab)