About this role
Job summary
This post will be offered as a full-time onsite position; the post holder would be responsible for working as part of the international patients Team.
We are currently looking for a dynamic and dedicated Supervisor to join our international team.
We aim to provide an exceptional service to international patients and service users by facilitating the patient pathway from an enquiry to a hospital stay in a seamless manner, including working closely with other departments/consultants & their support services to make this process as smooth as possible for the patient.
Royal Marsden has an international reputation for providing the highest quality of care to patients, and responsibilities as the Patients Supervisor are to supervise and manage the team of administrators and interpreters, to handle complaints and to make sure that all tasks are managed in a timely manner.
Relevant leadership skills in team building and problem solving are required.
Main duties of the job
The post holder will be responsible to provide assistance to the international team, clinicians and patients.
The post holder will be responsible for ensuring the provision of an excellent standard of customer service to the international patient and the hospital colleagues.
The post holder will also be responsible for supervising the international administrators and Interpreters
About us
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
Job description Job responsibilities
For further information please refer to the job description and personal specification
Ensure consent is understood by the patient or their chosen advocate.
Provide interpreting/translating services to the hospital staff when requested
Phone Interpretation
Document translation
Manage the embassy team and make sure that all emails and Phones are answered in a timely manner.
Person Specification
Qualifications Essential
Educated to degree level or evidence of equivalent level of ability/ NHS experience ECDL qualification or equivalent qualification/experience - able to set up spreadsheets and documents as well as input data onto preprepared spreadsheets and word documents
Desirable
Qualification in Interpretation
Experience/Knowledge Essential
Experience of working as a medical interpreter Knowledge of cultural differences
Skills, Abilities and Personal Qualities Essential
Highly organised approach and ability to prioritise your own work as well as others. Work under pressure and proactively manage a busy workload Self-motivated with a proactive approach to problem solving Excellent interpersonal skills with the ability to work closely and effectively with staff at all levels within the organisation. Able to deal confidently and professionally with queries from other departments and consultants supplying services and patients sponsors. Excellent oral and written communication skills with the ability to communicate effectively with internal departments and outside customers Have excellent keyboard skills and be able to work more or less continuously at a computer Strong sense of quality and able to lead by example, ensuring that customer service is given high priority Fluent in Both English and Arabic Ability to work with a high degree of flexibility including working hours
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Royal Marsden NHS Foundation Trust
Address The Royal Marsden Chelsea
Chelsea
SW3 6JJ
United Kingdom
Employer's website https://www.royalmarsden.nhs.uk/working-royal-marsden (Opens in a new tab)