About this role
Job summary
Provide essential support for the daily operations of the Friends of West Suffolk Hospital Shop, assisting the Shop Manager and collaborating with the West Suffolk Foundation Trust retail volunteers.
Main duties of the job
Please see the attached job description and person specification for further details around the main duties of the job role.
About us
#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community
We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.
The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.
Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.
We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.
With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.
We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.
Join us. What will you #BeKnown for?
Job description Job responsibilities
Please see the attached job description and person specification for further details around the main responsibilities of the job role.
Person Specification
Education and qualifications Essential
GCSE in Maths and English or equivalent
Experience and knowledge Essential
Previous experience working in a retail or similar environment Experience of handling money and keeping basic financial records Administration experience and keeping basic administrative records. Experience of providing customer service
Desirable
Experience of working alongside and supporting volunteers Experience in merchandising/ window dressing
Skills and abilities Essential
Communication skills, with the ability to relate to a wide range of people. Able to cope with emotional / distressed members of the public Good IT knowledge in Word and using Outlook. Good numeracy and literacy skills Good administration and organisational skills
Desirable
Previous customer facing experience in difficult situations
Personal qualities Essential
Dependable, reliable, and honest with a confident and enthusiastic manner Flexible and adaptable Able to work independently and as part of a team
Desirable
Ability to cope with new and changing demands
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name West Suffolk NHS Foundation Trust
Address West Suffolk Hospital
Hardwick Lane
Bury St Edmunds
IP33 2QZ
United Kingdom
Employer's website https://www.wsh.nhs.uk (Opens in a new tab)