About this role
Job summary
A unique opportunity has arisen for a well organised, dynamic individual to join our business at a critical time in its development in the role of Senior Practice Manager. You will be based in our modern offices within the borough of Rochdale but expected to travel frequently to our GP practices. You will be providing leadership to RHA practice managers, ensuring compliance with NHS contractual obligations, adherence to CQC regulations and key business objectives. As a member of the senior management team, the postholder will ensure compliance with governance, health and safety and other regulatory requirements across all business activities. You will have experience in being a critical friend whilst excelling in your current role. You will have demonstrable, extensive experience in running a busy GP practice and can rise to the challenges a complex organisation presents. You will be expected to work within one of our GP practices on an intermittent basis to provide additional support.
Whilst we do not offer Agenda for Change terms and conditions, this gives us the freedom to offer other staff benefits. These are explained in our leaflet working for us
Main duties of the job
The senior practice manager is a key role within the organisation and provides leadership to RHA practice managers, ensuring compliance with NHS contractual obligations, adherence to CQC regulations and key business objectives. As a member of the senior management team, the postholder will ensure compliance with governance, health and safety and other regulatory requirements across all business activities.
About us
Rochdale Health Alliance is a GP federation, formed in 2016 delivering primary care services to the borough of Heywood, Middleton and Rochdale (HMR). Core business activities include supporting member practices with a range of core activities. As well as providing in hours, extended hours and weekend clinical services, the organisation supports primary care nursing in our networks together with the homeless and transient communities.
The organisation also manages GP practices across HMR and Bolton
Our bespoke primary care academy provides CPD accredited training to the primary care workforce as well as hosting a variety of student placements and summer school opportunities for aspiring medical students
Job description Job responsibilities
Team Leadership & Management:
Provide support, guidance, coaching and mentoring to practice managers
Engage with performance; support and conduct training, and identify development needs working in partnership with the Primary Care Academy team
Foster a positive, collaborative, and communicative work environment.
Handle conflict resolution performance issues.
Support the GP practice PMs to ensure practice staff have regular compassionate managerial supervision and an annual appraisal
Identify and implement areas for collaborative working across GP practices and RHA core activities
Work and support board directors and nominated members of SMT to develop and explore innovative, cost-efficient GP practices-based systems and services
Support board and SMT in exploring and developing new business opportunities
Line managed by lead board director for IG, IT and CQC unless notified otherwise
Operational Management:
Be the registered CQC manager for the organisation
Work with our HR department to ensure practices and core RHA contracts are compliant with all regulatory and professional standards.
Review, support and if necessary, respond to patient complaints and significant events as required to support practice PMs
Review and ensure compliance with governance, quality, and business performance standards, ensuring these are embedded in the organisation
Undertake regular audits, risk assessments and ensure compliance with policies and procedures
Contribute to and implement RHA strategic plans and objectives and service development initiatives
Oversight of CQC readiness for all sites within the organisation, including identification and escalation of any gaps to the relevant senior manager.
Management of CQC tool to evidence readiness / compliance
Provide on-site managerial support to RHA GP practices when the PMs are absent or unavailable
Person Specification
Qualifications Essential
Educated to GCSE standard grade 4 & above including Maths and English (or equivalent) Evidence of and commitment to personal and professional development Management or Leadership qualification, eg ILM Leadership and Management Level 2
Experience Essential
Experience of working in a primary care environment and familiarity with GP practice IT systems (EMIS) and but not limited to Docman, e-consult and CQRS/PCSE Experience of CQC, professional bodies and other regulatory requirements including preparing a CQC presentation and having led and passed at least one CQC site inspection Experience of complaints management and incident reviews Experience of handling situations of potential conflict Experience of managing and developing a diverse workforce Experience of working at a senior level within an organisation Experience of handling highly confidential information Experience of working in a fast paced GP practice Experience of handling and resolving conflict
Knowledge and Skills Essential
Excellent IT skills including MS Office packages Excellent leadership, organisational and interpersonal skills Excellent communication skills Ability to remain calm and patient in stressful situations Ability to interpret data and present information Ability to work autonomously as well as in a team Excellent written, verbal and listening skills Strong organisational skills with the ability to prioritise tasks effectively Awareness for the need for confidentiality and compassion Understanding of equality, diversity, and confidentiality in a healthcare setting. Experience in change management processes Experience in interpreting an implementing national and local policy initiatives
Personal Attributes Values and Behaviours Essential
Shows resilience and ability to adapt to change Highly professional and acts as a role model A willingness to be hands on to support business needs when required Ability to travel to locations across Greater Manchester as required Ability to work unsocial hours on occasions (with advance notification)
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Rochdale Health Alliance
Address The Old Post Office
No 2 The Esplanade
Rochdale
Greater Manchester
OL16 1AE
United Kingdom
Employer's website https://rochdalehealthalliance.co.uk/ (Opens in a new tab)