About this role
Job summary This is an exciting opportunity for an organised and motivated individual to join our outpatient clinic coordinator team within the GI Surgery and Physiology department. The department is the specialist centre for the South West of England for a number of conditions and often receives referrals from other hospitals. These could be for conditions such asIBS, hernias, pelvic floor disfunction and acid reflux, amongst other things. The administration team is based at the Bristol Royal Infirmary site and the post holder will not be required to work from other trust locations. This role is Monday - Friday with flexible working opportunities available, such as a hybrid working from home schedule and flexible start times of between 8-9am. Due to high volumes of applications this vacancy may close early.
Main duties of the job Working as part of a dynamic team in a busy environment, you will draw on your experience and skills to effectively communicate with patients, clinicians and peers to support the effective management of outpatient clinic appointments.The role will include processing referrals, booking appointments, answering queries from patients and other healthcare professionals, and tracking waiting times. The successful applicant will be forward thinking, highly motivated and patient focussed, with demonstrable organisational skills.You will be confident in your ability to prioritise and manage your time effectively so that you can coordinate multiple tasks without needing continual supervision. If you meet the role requirements, have a positive attitude and a commitment to personal development and service improvement, and want a role that challenges you, then we would encourage you to apply for this post.Please clearly outline in the supporting information section how you meet the criteria for this role. We encourage you to get in touch with the listed contacts for this role if you would like to find out more to help you decide whether the job would be suitable for you.
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description Job responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person Specification
Knowledge and Experience Essential
Clerical / administrative experience, including filing and/or reception Experience of dealing with the public, both on the telephone and in person
Desirable
Previous NHS experience Experience of using a Patient Administration System
Skills and Abilities Essential
Effective and polite manner when dealing with people, both face to face and on the phone Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy Ability to work effectively in a busy team, adjust to change and motivate others Ability to work on your own, using your own initiative, if required Confidence to handle difficult conversations with patients, relatives and carers Effective organisational skills Good IT skills including Microsoft packages Attention to detail
Desirable
Working knowledge of outpatient policies and procedures
Qualifications and Training Essential
GCSE Grade 9-4 in English Language and Mathematics, or equivalent (e.g. Functional Skills Level 2; certificate in Adult Literacy at Level 2)
Desirable
A Levels, or equivalent, in any subject
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address Bristol Royal Infirmary
Bristol
BS2 8HW
United Kingdom
Employer's website https://www.uhbw.nhs.uk/ (Opens in a new tab)