About this role
Job summary
At present, University Hospitals of North Midlands is unable to offer visa sponsorship for Band 2 to Band 4 roles, as these positions do not meet the minimum salary and skill thresholds required under UK Visas and Immigration (UKVI) regulations.
The post holder is required to provide comprehensive secretarial, waiting list management and administrative support to medical and nursing staff within the Upper GI Surgery Team. They will assist medical and nursing colleagues in the organisation of the specialty team workload, communicating appointment and admission related information to patients/carers. The post holder will be responsible for ensuring compliance with the Patient Access Policy and Divisional requirements in terms of outpatient and inpatient waiting list management. Proactively managing waiting times and lists.
Main duties of the job
Main duties include -
Populating theatre lists Results management Letter typing Booking appointments Management of busy telephone lines Building relationships with patients, admin colleagues, nursing team, consultant team & management team Expectation to cover colleague workloads when required Admin duties
About us
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.
All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.
UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.
At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.
Job description Job responsibilities
Key Areas/Tasks
The post holder will be responsible for the day to day running of the service. The post holder will potentially have work delegated to them by the Operational Services Manager and will be responsible for their own time management and ensure that they are correctly prioritising their workload. The post holder will need to be able to work well under pressure and concentrate in a busy work environment.
The post holder will have contact with other members of the secretarial and admin teams, and the clinic team, including Consultants. The ability to communicate effectively with different members of the multidisciplinary team is essential.
The post holder will demonstrate good leadership skills, to enable them to improve and support the team and the service.
The post holder will be responsible for ensuring that accurate, typed, correspondence is sent to patients and other medical professionals within a timely manner and filed in the correct manner. The post holder will ensure that the clinical capacity is utilised by contacting patients to attend outpatient appointments. The post holder will also be responsible for the opening and distribution of post to the clinical team and actioning this where appropriate.
A large proportion of this role will be computer based working; there may be occasions where the post holder will have to deliver notes etc. to other clinical areas.
The post holder will ensure systems are in place to deliver a high standard of communication to build and maintain good working relationships.
Person Specification
Essential Qualifications Essential
Good general education to include GCSE English or equivalent Secretarial and/or clerical experience.
Desirable
RSA 3 word processing or equivalent
Knowledge, Skills, Training and Experience Essential
Secretarial and/or clerical experience. Audio typewriting skills Knowledge of Microsoft Office package.
Desirable
2 years' experience working in an acute hospital setting Knowledge of the hospital systems Knowledge of medical terminology Previous administration duties in a health care setting
Personal Qualities Essential
Able to use own initiative Ability to work as part of a team. Good communication skills Ability to work in a demanding, pressurised environment Ability to manage large volumes of work with very fast turnaround Ability to work with confidential information Reliability.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name University Hospital of North Midlands NHS Trust
Address Royal Stoke (County when required)
Newcastle Road
Stoke-On-Trent
ST4 6QG
United Kingdom
Employer's website https://www.uhnm.nhs.uk (Opens in a new tab)