About this role
Job summary
An exciting opportunity has arisen in our Single Point of Referral Team for an enthusiastic team player to join our call handler and administrative team to support the clinical services in Shropshire Community Health NHS Trust. Single Point of Referral supports the delivery of care to people in their own homes who need urgent and planned community services.
The successful candidate will take calls from professionals and will be instrumental in capturing the required information to inform our clinical teams. You will need a friendly manner, have excellent IT skills and a positive attitude. The hub is open 7 days a week 08:00-18:00 and a variety of shifts can be offered to suit candidates and provide flexible working.
Please note that this job does not meet the salary requirements for work visa sponsorship and as such we will be unable to progress your application if you do not have the right to work in the UK.
Main duties of the job
To be the first point of contact for all services within locality area. Answer and deal with all telephone enquiries from Health Care Professionals, Service Users and Carers in a courteous, professional and confident manner sign posting as appropriate and necessary. Maintain appropriate records both manually and computerised for all referrals for all services. Deal direct with the patients and carers working within the relevant service guidelines.
About us
Shropshire Community Health NHS Trust provides community-based health services for adults and children in Shropshire, Telford and Wrekin, and some services in surrounding areas too. These range from district nursing, health visiting and running four community hospitals through to providing very specialist community care through talented and dedicated staff.
Patients, carers and the public play a vital role in helping us to develop and improve our services and we are constantly looking for ways to work with local communities, patients and the public to innovate and improve. Have a look at the Have Your Say section of our website to find out how you can feed back your experiences and help us to continually improve.
Shropshire Community Health NHS Trust is an exciting place to work. It offers a wide range of employment opportunities for many people.
Shropshire Community Health NHS Trust positively encourages applications from all areas of the community, regardless of age, gender, ethnicity, disability, sexual orientation or religious beliefs. We are committed to ensuring people who work for the community trust have a good working life - and a good work life/home life balance.
Job description Job responsibilities
Please see the Job Description and Person Specification attached for further information on the role.
Please note this vacancy may close early if a high volume of applications is received, we advise you submit your application early to avoid disappointment.
Person Specification
Training & Qualifications Essential
RSA II or equivalent experience (example ECDL) Good standard of education (e.g. GCSE level or equivalent)
Experience Essential
Demonstrable general customer care experience. Demonstrable general administration experience Good typing and word processing skills Evidence of ability to maintain filing systems.
Knowledge and Skills Essential
Database experience: Excel & Access. Computer literate e.g. ECDL. High level of accuracy and attention to detail. A good telephone manner with an ability to remain calm under pressure.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Shropshire Community Health NHS Trust
Address Vickers House,
Halesfield 6
Telford
TF7 4BF
United Kingdom
Employer's website https://www.shropscommunityhealth.nhs.uk/ (Opens in a new tab)