About this role
Job summary Job title: Senior Receptionist/Administrator Location: CGH Partnership Salary: Up to £26,000.00 depending on experience Hours: 37.5 Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE. Caring We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future. Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services. Excellence We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners. Main Responsibilities: As a valued member of the Operose Health team, your key duties will include: QoF Administration Maintain accurate and up-to-date QoF disease registers.
Main duties of the job The Senior Receptionist/Administrator role involves helping deliver quality primary care by improving access, outcomes, and patient experience. The job responsibilities include QoF administration tasks, such as maintaining accurate and up-to-date disease registers, running clinical system searches, coordinating recall systems, liaising with clinicians, ensuring accurate coding, and producing performance reports. Another key responsibility is managing high-risk drug monitoring tasks, including maintaining patient registers, monitoring due dates, contacting patients, liaising with clinicians, coding monitoring activity, and supporting safe prescribing. Ideal candidates should have NHS or GP practice experience, good communication skills, basic PC skills, and the ability to work within processes, with reception or customer care experience being essential.
About us Operose Health is a healthcare organization dedicated to delivering local primary care at scale, aiming to improve access, outcomes, and patient experience. They emphasize values such as caring, ambition, resourcefulness, and excellence. The team is driven to provide optimal care and services for patients and employees while supporting NHS partners. Operose Health empowers its employees to embody these values through supportive culture and professional development opportunities. With a commitment to lifelong learning and continuous improvement, the organization positions itself as a leader in redefining primary care and strives to enhance the quality of services offered consistently.
Job description Job responsibilities
Job title:Senior Receptionist/Administrator
Location:CGH Partnership
Salary:Up to £26,000.00 depending on experience
Hours:37.5
Help us to deliver great primary care by improving access, outcomes and patient experience.
At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.
Caring
We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.
Ambitious
Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.
Resourceful
Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.
Excellence
We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.
Main Responsibilities: As a valued member of the Operose Health team, your key duties will include:
QoF Administration
Maintain accurate and up-to-date QoF disease registers. Run clinical system searches to identify patients requiring review. Coordinate recall systems for QoF and long-term condition reviews, including BP checks. Liaise with clinicians to ensure QoF targets are achieved. Ensure accurate coding of clinical data. Produce and monitor QoF performance reports.
High-Risk Drug Monitoring
Maintain registers for patients on high-risk medications (e.g. lithium, methotrexate, DMARDs, anticoagulants). Monitor due dates for blood tests and medication reviews. Contact patients to arrange required monitoring. Liaise with clinicians regarding abnormal or overdue results. Ensure monitoring activity is coded accurately in the clinical system. Support safe prescribing and compliance with practice protocols.Please see Job Description for more detail.
Ideal Candidate: What we look for in new colleagues:
NHS or GP Practice experience and previous use of EMIS is desirable. Reception or customer care experience is essential as well as an excellent communicator both spoken and written. Must have basic PC skills such as Word, Excel and email. Able to work within processes, procedures and maintain confidently and data security. Previous experience of working in the NHS is welcome but not essential. Package Description: How well support you:
27 days annual leave plus bank holidays pro rata. Access to our bespoke learning management system and annual formative clinical assessments to support competency development. The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop. Car benefit scheme specialising in electric vehicles. Cycle to work scheme. Travel season ticket loans Discount cards. Employee wellbeing services including free yoga videos and employee wellbeing app.
Person Specification
Qualifications Essential
NHS or GP Practice experience with previous use of EMIS is desirable. Reception or customer care experience is essential, along with excellent communication skills in both spoken and written forms. Basic PC skills such as Word, Excel, and email are required, and the ability to work within processes, procedures, and maintain confidently and data security is important.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Operose Health
Address Operose Health
Basingstoke
RG22 4EH
United Kingdom
Employer's website https://www.operosehealth.co.uk/ (Opens in a new tab)