About this role
Job summary
We are looking to recruit a motivated versatile dedicated person with excellent personable and communication skills, to act as Administrator as part of a very small team.
Your duties will be making and changing appointments on the radiology system, arranging appointments by phone or sending out appointment letters, answering telephone queries, reception and general office duties and generally enabling the department to run smoothly. You will be the face of the department and vitally important first contact
In your supporting statement please answer the following question, failure to do so will result in your application form not being shortlisted.'Which of our values do you relate most to and why?'
This job advert may close before the closing date if sufficient applications have been received.
Main duties of the job
To receive telephone call from patients relating to making appointments: to deal with these calls and take appropriate action in professional, helpful and polite manner. To receive written requests for Outpatient appointments via internal tertiary referrals and ICE referrals. To date stamp, input referrals onto the CRIS system and prioritise. To make appointments via outbound calls to the patients to fill un-utilised slots. To deal with amendments/cancellations, re-scheduling of Outpatient appointments. To ensure reception desk is covered at all times and all patients are booked into the department in a professional, helpful and polite manner. To ensure that all mail is accurately dispatched for collection on a daily basis Monday to Friday.
About us
Please submit your application as soon as possible, as we reserve the right to close adverts once sufficient applications have been received.
We recognise that AI tools can be helpful when drafting job applications; however, we ask candidates to keep their use to a minimum. Your responses should reflect your own experiences, skills and knowledge. Over-reliance on AI-generated content may result in responses that are generic or do not accurately represent your abilities.
University Hospitals of Northamptonshire (UHN) was formed through the grouping of Kettering General Hospital NHS Foundation Trust and Northampton General Hospital NHS Trust. As one group, we are on a journey to improve services for our communities by working collaboratively, modernising the way we deliver care and continually striving for excellence.
Working together allows us to share expertise, strengthen services and create greater opportunities . There may be a requirement to work across our hospital sites depending on service needs.
Our Excellence Values: Compassion, Accountability, Respect, Integrity and Courage.
UHN welcomes applications from people from all protected groups and is committed to creating an inclusive working environment. We are proud signatories of the Armed Forces Covenant and have achieved the Gold Award under the Armed Forces Employer Recognition Scheme. Our active staff networks support colleagues from all backgrounds and help ensure everyone feels valued here at UHN
Job description Job responsibilities
For further information on the advertised role, please refer to the job description located under the Supporting Documents heading along with the full person specification.
Person Specification
Qualifications Essential
GCSE Level Education IT skills
Knowledge/Experience Essential
2 years admin experience Work experience in a busy Reception/Appointment setting Be able to prioritise workload
Skills Essential
Good written and verbal communication skills Ability to prioritise workload Able to co-ordinate information between a few sources
Desirable
Able to deal with complaints
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Kettering General Hospital NHS Foundation Trust
Address University Hospitals of Northamptonshire
Northamptonshire
Northamptonshire
NN16 8UZ
United Kingdom
Employer's website https://www.kgh.nhs.uk/working-for-us (Opens in a new tab)