About this role
Job summary
Ready to make an impact? Why not consider joining us as a Call/Recall Care Coordinator within the Birmingham Division of Modality Partnership.
We have an exciting opportunity for motivated individuals to support the coordination of patient care and chronic disease management across the division. If you enjoy working collaboratively, communicating with patients, and helping improve health outcomes, we would love to hear from you.
Apply now and join a team that values Commitment, Accountability, Respect and Excellence (CARE).
This role is suited to individuals who are career driven and passionate about patient care and supporting patients with their health outcomes. You will play a key role in coordinating patient call and recall activity, ensuring patients are booked with the most appropriate clinician and supporting the smooth delivery of chronic disease management services across the division.
As an employee with us, you can benefit from:
Enrolment in the NHS pension scheme
Minimum 27 days annual leave plus 8 bank holidays (pro rata)
Employee discounts and benefits scheme
Employee Assistance Programme (EAP)
Education and career development pathways
Enhanced family-friendly policies
Flexible working options
Wellbeing support and initiatives
Main duties of the job
This is a patient-focused coordination role supporting the effective management of chronic disease reviews and annual health recalls across the division. You will help identify patients due for appointments, coordinate recall activity, and ensure appointments are arranged efficiently with the appropriate clinician to support high-quality patient care.
Main duties include:
Contact patients to arrange initial appointments and send invitations in line with recall processes. Remind patients of booked appointments for their chronic disease management reviews. Support the follow-up of patient DNA appointments and help improve attendance rates. Help coordinate and recall patients for annual reviews including Diabetes, Vascular, Hypertension, and Respiratory conditions. Support with discharge letters and patient follow-up activity. Send appointment booking links and URLs directly to patients where appropriate. Ensure appointments are booked with the most appropriate clinician including HCAs, Nurses, AHPs, and GPs. Work collaboratively with management and clinical teams to support efficient use of clinical time and improve patient communication.
The role requires flexibility, initiative, and commitment. You will work resourcefully as part of a wider team to ensure tasks are completed to a high standard while supporting excellent patient care and service delivery.
About us
Our Birmingham practices are part of Modality Partnership, one of the UKs largest GP super-partnerships, serving over 500,000 patients with a workforce of more than 1,900 staff. We continuously innovate to improve patient care and staff experience, embracing new and scalable solutions to enhance how services are delivered across the organisation.
In this role, you will work directly with patients and the wider practice team while developing valuable coordination, communication, leadership, and operational skills. You will help contribute to sustainable improvements within Primary Care and support positive patient outcomes across the division.
You will work in alignment with our CARE values of Commitment, Accountability, Respect and Excellence, bringing them to life in every patient interaction and administrative task.
All employees have access to our benefits scheme, NHS pension, and clear career development pathways. We value diversity and are proud to be an Equal Opportunities Employer, committed to fair treatment in line with the Equality Act 2010.
If you are looking for a rewarding role where your contribution directly supports patient wellbeing and service improvement, apply now and grow your career with Modality Partnership.
Job description Job responsibilities
Please refer to the supporting documents for the full job description outlining the core responsibilities of this role.
You will enjoy this role if you are able to work sensitively with patients, families, and carers, work collaboratively as part of a healthcare team, seek feedback, and contribute to the continuous improvement of services and business planning.
If you are looking for a rewarding role with daily challenges and opportunities to make a difference, we welcome your application to join our growing team.
We reserve the right to close this vacancy at any time during the advertising period.
Pre-employment Requirements
Vaccinations: Vaccination status will be checked to manage individual and environmental risks. Support will be provided where required, and evidence must be supplied for roles with mandatory requirements.
Right to work: Proof of eligibility to work in the UK is required at interview, we are not able to offer sponsorship for this role
References: References must be obtained prior to employment, including one from your current or most recent employer.
Employment history: Any gaps of 6 weeks or more must be declared.
Person Specification
Skills Essential
Strong customer service orientation Excellent listening, communication, and interpersonal skills Accurate typing and administrative skills Effective organisational skills Ability to follow policies, practices, and protocols Computer literate and adaptable across multiple systems
Knowledge Essential
Primary Care experience desirable MS Word, Outlook, Excel and other relevant software packages Medical terminology desirable NHS systems desirable Knowledge of or experience within NHS General Practice Understanding of Data Protection and Patient Confidentiality Awareness of Safeguarding principles
Personal Qualities Essential
Professional approach to work Good telephone manner Strong team player Responsive and positive outlook Flexible and adaptable approach Commitment to delivering high-quality patient care
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Modality Partnership
Address Enki Medical Practice, Orsborn House
55 Terrace Road
Birmingham
B19 1BP
United Kingdom
Employer's website https://www.modalitypartnership.nhs.uk/ (Opens in a new tab)