About this role
Job summary
Ready to make an impact? Why not consider joining us as a Practice Manager within Birmingham Division of Modality Partnership!
If you are passionate about leadership, operational excellence, and improving patient care, we want to hear from you! This is an exciting opportunity for a motivated and forward-thinking individual who thrives in a fast-paced environment and is driven to make meaningful improvements within Primary Care. Apply now and join a team that values commitment, accountability, respect, and excellence (CARE).
We are looking for a full-time Multi-Site Practice Manager to join our Birmingham Division. This is much more than a traditional management role; you will be a key member of the Senior Leadership Team, leading operational delivery, supporting practice teams, and driving innovation and service improvement across the Division.
Your skills and experience will help maximise operational efficiency, support high-quality patient care, and ensure the smooth day-to-day running of the practice while contributing to wider organisational priorities. If you are a proactive leader, problem-solver, and someone who enjoys making a real difference, this could be the role for you.
Why join us?
NHS pension scheme
Minimum 27 days annual leave + 8 bank holidays (pro rata)
Employee discounts and benefits
Employee Assistance Programme (EAP)
Career development and education pathways
Enhanced family-friendly policies
Flexible working options
Wellbeing support initiatives
Main duties of the job
This is a dynamic, operational, leadership and strategically focused management role. You will be responsible for day to day practice management, supporting staff and team leaders while ensuring high standards of patient care, compliance and operational performance.
You will work collaboratively with partners, managers, and practice teams to deliver national and local quality standards, supporting innovation and continuous improvement across services.
Key responsibilities include:
Managing practice day to day operations and supporting staff performance and development.Leading and motivating teams to deliver excellent patient services and operational efficiency.Acting as the first point of contact for premises and Health & Safety matters, escalating issues appropriately.Supporting the delivery of CQC, ICB and NHSE standards and requirements.Managing and prioritising projects, operational improvements and service developments.Supporting recruitment, performance management, sickness absence management and implementation of HR policies and procedures.Using effective communication, stakeholder engagement and problem-solving skills to support service improvement.
You will need strong leadership, organisational and communication skills together with the ability to work proactively under pressure. In return, you will be rewarded with meaningful work, genuine job satisfaction and the opportunity to make an impact within a supportive, values-driven organisation.
About us
Our Birmingham practices are part of Modality Partnership, one of the UKs largest GP super-partnerships, serving over 500,000 patients with a workforce of more than 1,800 staff. We continuously innovate to improve patient care and staff experience, embracing new ways of working and implementing scalable solutions across the organisation.
In this role, you will develop a broad portfolio of leadership, operational, and strategic management skills while helping improve systems, processes, and ways of working across Primary Care. Youll work closely with leadership teams and key stakeholders to influence meaningful service improvements and enhance patient and staff satisfaction.
Youll work in alignment with our CARE values of Commitment, Accountability, Respect and Excellence, bringing them to life through leadership, collaboration, and innovation.
All employees have access to our benefits scheme, NHS pension, and clear career development pathways. We value diversity and are proud to be an Equal Opportunities Employer, committed to fair treatment in line with the Equality Act 2010.
If you are looking for a rewarding leadership role where your skills, ideas, and commitment truly make a difference, apply now and grow your career with us in Birmingham Division, Modality Partnership.
Job description Job responsibilities
You should refer to the supporting documents for a full JD outlining core responsibilities.
You will thrive if you enjoy thinking outside the box, implementing innovative solutions, improving operational performance, and working collaboratively with leadership teams to influence service improvement. This role offers an excellent opportunity to broaden your leadership and operational management experience within a forward-thinking healthcare organisation.
If you are seeking a challenging and rewarding role within a growing and supportive team, wed love to hear from you.
We reserve the right to close this vacancy at any time during the advertising period.
Pre-employment Requirements:
Vaccinations: Mandatory for certain roles and there may be a delay to start dates where they are not provided; we provide guidance and support to manage individual and environmental risks.
Right to work: Proof of UK working eligibility required at interview.
References: Two references required, one of which must be your current/most recent employer and reference checks must cover at least the past three years of employment or training.
Employment history: Please notify us of any employment gaps of 6 weeks or more.
Person Specification
Personal Qualities Essential
Willingness to actively participate in and provide training. Ability to work under pressure and to tight timescales. Confidence in dealing with difficult situations and challenging behaviour. Self-motivated, proactive, and solutions-focused approach. Excellent communication and patient focus skills. Flexible approach to working hours and service demands.
Knowledge Essential
Qualifications to NVQ Level 4/5 and/or equivalent experience as a Manager or Senior Supervisor within a GP surgery. Understanding of how the role relates to the wider healthcare team. Proficiency in Microsoft Office applications including Word, Excel, and PowerPoint. Proficiency in the use of clinical IT systems. Knowledge and experience of performance management, recruitment, sickness absence management, and implementation of managerial policies and procedures. Understanding of General Data Protection Regulations and their application within a Primary Care setting.
Skills Essential
Awareness of the importance of innovation within healthcare. Excellent written and verbal communication skills. Clear understanding of HR legislation relevant to the role. Ability to develop, motivate, and lead effective teams and deliver excellent patient service. Strong leadership, organisational, and operational management skills. Good financial management skills. Ability to manage competing priorities and work effectively under pressure.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Modality Partnership
Address Enki Medical Practice, Orsborn House
55 Terrace Road
Birmingham
B19 1BP
United Kingdom
Employer's website https://www.modalitypartnership.nhs.uk/ (Opens in a new tab)