About this role
Job summary
The post holder will be the point of contact for all administrative issues relating to the colposcopy service. The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact who will be able to communicate sensitively with patients who need to access the service.
The post holder will adhere to Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales.
Main duties of the job
PRINCIPAL RESPONSIBILITIES
Process and log all referrals and schedule appointments in accordance with the national guidelines for colposcopy.
Escalate any inability to schedule appointments in accordance with guidelines to service leads.
Ensure that patients receive relevant information in advance of their colposcopy appointment.
Reschedule colposcopy clinics as requested - ensuring compliance with colposcopy access targets.
Liaise with patient records staff, clinical colleagues, other admin teams and other organisations to ensure all medical notes, referral letters, results and discharge summaries are available for outpatient appointments and consultations
Ensure that outcomes of colposcopy clinic attendances are accurately recorded on electronic patient records and colposcopy databases.
Ensure that patients' onward pathways are appropriately facilitated including referrals to MDTs.
Assist in the completion of the NHS digital Korner Collection 65 data and failsafes, providing evidence of timely access and care
About us
Diversity makes us interesting... Inclusion is what will make us outstanding.
Inequality exists and the journey to eliminate it is not easy. Every step we take will be a purposeful step forward to deliver a truly inclusive culture where all our people are enabled to deliver outstanding care, where background is no barrier, and where everyone can be their authentic self and we truly represent our patient community.
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where possible. All applicants who have a disability and meet the minimum criteria for the post can opt for a guaranteed interview.
If you need additional help with your application please get in touch by calling the recruitment team on 0118 322 6997 or 0118 322 5342.
Our primary method of communication will be via email. However, if you would prefer to be contacted through a different method, please inform the recruitment team.
Job description Job responsibilities
Use Trust IT systems and specialty databases to ensure relevant and accurate information is recorded. Investigate patient DNAs, communicating the results to the colposcopists and specialty managers as appropriate Cancellations communicate details to the clinician ensuring all information is available. Ensure healthcare records are tracked to the correct location Handle post according to SOP Manage colposcopists diaries in accordance with SOP Undertake general typing duties e.g. references, medical reports Taking of meeting minutes Provide cross cover within specialty/admin team Attend meetings for service development initiatives as required To be responsible for the organisation of formal meetings. Responsibilities to include preparation of agendas, transcription of minutes and subsequent collation and distribution to staff To be able to contribute to specialty improvements and efficient processes To carry out duties consistent with the post as required as outlined by lead nurse colposcopist.
Person Specification
Shortlisting criteria Essential
NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience GCSE or equivalent (2) Experience of using full range of IT systems including accurate data entry, typing and checking skills (2) Ability to use own judgement to resolve problems and queries competently, including those of a sensitive and confidential nature (2)
Desirable
Understanding of patient priorities and performance targets related to appointments and waiting times (2)
Additional Criteria Essential
Experience working in a busy office or outpatient environment Understanding of NHS targets and patient-centred care Ability to work independently and as part of a multidisciplinary team
Desirable
Knowledge of the NHS Cervical Screening Programme
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Royal Berkshire NHS Foundation Trust
Address Maternity Block
Royal Berkshire Hospital, Craven Road
Reading
RG1 5AW
United Kingdom
Employer's website https://www.royalberkshire.nhs.uk/ (Opens in a new tab)