About this role
Job summary Job title: Receptionist/Administrator Location: E16 Health Salary: £24,960.00 Hours: 37.50 hours per week Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE. Caring We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future. Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services. Excellence We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.
Main duties of the job As a valued member of the Operose Health team, your key duties will include responding to patient queries, liaising with the wider primary care team, managing appointment requests, signposting patients to our range of services, maintaining patient records, and confidentiality. You'll be emailing, scanning, and coding clinical correspondence, processing prescriptions requests, and utilising other information systems to support efficient workflow processes. Experience in reception or customer care is essential, as is being an excellent communicator and having basic PC skills. Previous NHS experience is welcome but not essential.
About us At Operose Health, we deliver local primary care at scale, aiming to improve access, outcomes, and patient experience. We empower our colleagues to be the best they can be, living by our values which include being Caring, Ambitious, Resourceful, and striving for Excellence. We listen with compassion and support people in achieving healthier futures. We are ambitious in redefining the future of primary care and are resourceful in improving service quality through creativity and lifelong learning. Our pursuit of excellence aims at delivering the best for our patients, employees, and NHS partners.
Job description Job responsibilities
Job title:Receptionist/Administrator
Location:E16 Health
Salary: £24,960.00
Hours: 37.50 hours per week
Help us to deliver great primary care by improving access, outcomes and patient experience.
At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.
Caring
We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.
Ambitious
Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.
Resourceful
Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.
Excellence
We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.
Main Responsibilities: As a valued member of the Operose Health team, your key duties will include:
Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality. Emailing, scanning and coding clinical correspondence. Processing prescriptions requests. Utilising other information systems to support efficient workflow processes.Ideal Candidate: What we look for in new colleagues:
Reception or customer care experience is essential as well as an excellent communicator both spoken and written. Must have basic PC skills such as Word, Excel and email. Able to work within processes, procedures and maintain confidently and data security. Previous experience of working in the NHS is welcome but not essential. Package Description: How well support you:
27 days annual leave plus bank holidays pro rata. Access to our bespoke learning management system and annual formative clinical assessments to support competency development. The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop. Car benefit scheme specialising in electric vehicles. Cycle to work scheme. Travel season ticket loans Discount cards. Employee wellbeing services including free yoga videos and employee wellbeing app.
Person Specification
Qualifications Essential
Reception or customer care experience is essential, along with excellent communication skills and basic PC skills such as Word, Excel, and Email.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Operose Health
Address Operose Health
E16 HEALTH
E16 2DY
United Kingdom
Employer's website https://www.operosehealth.co.uk/ (Opens in a new tab)