About this role
Job summary
The General Practice Assistant (GPA) will provide essential administrative and clinical support to GPs and the wider multidisciplinary team within the practice. The role is designed to improve efficiency within the surgery by assisting with routine clinical administration, patient coordination, and basic healthcare duties under appropriate supervision.
The post holder will work closely with clinicians to support the delivery of high-quality, safe, and effective patient care while helping to reduce GP workload. The GPA will ensure that patients receive a professional, compassionate, and efficient service and will contribute to the smooth day-to-day running of the practice.
The role requires excellent communication, organisational skills, attention to detail, and the ability to work effectively in a busy healthcare environment while maintaining strict confidentiality and professionalism at all times.
Main duties of the job Clinical Support
Prepare treatment and consultation rooms for clinics and procedures.
Undertake basic patient observations including:
Blood pressure
Height and weight
Temperature
Pulse monitoring
Carry out ECGs, urinalysis, and phlebotomy where trained and competent.
Chaperone patients during examinations when required.
Assist clinicians with minor procedures and patient care activities.
Prepare and process laboratory specimens according to practice procedures.
Maintain cleanliness, stock levels, and infection control standards within clinical areas.
Administrative Responsibilities
Support GPs with clinical administration and workflow management.
Process referrals, test results, correspondence, and patient documents.
Summarise and update patient medical records accurately using EMIS.
Scan and file clinical information onto patient records.
Assist with patient recalls, appointment coordination, and follow-up communication.
Support prescription administration processes in line with practice procedures.
Assist with QOF and enhanced service data collection and monitoring.
About us
Kingstanding Circle Surgery is a well-established NHS GP practice based in Kingstanding, Birmingham, dedicated to delivering high-quality, patient-centred healthcare to the local community. The practice works closely with patients and healthcare professionals to ensure accessible, compassionate and effective care, with a strong focus on teamwork, continuous improvement and community wellbeing.
The surgery offers a supportive and welcoming working environment where every team member plays an important role in delivering excellent patient care. The multidisciplinary team includes experienced GPs, nurses, healthcare professionals, reception staff, administrators and management who work collaboratively to provide a professional and efficient service. The practice management team actively supports staff development and encourages open communication, shared learning and mutual respect across all departments.
At Kingstanding Circle Surgery, the atmosphere is friendly, inclusive and community-focused. Staff are committed to creating a positive experience for patients while supporting one another in a busy but rewarding healthcare setting. The surgery promotes a strong work ethic built around compassion, professionalism, reliability and patient-centred care. Employees are encouraged to contribute ideas, take initiative and develop their skills within a supportive team culture.
Job description Job responsibilities Clinical Support Duties
Prepare clinical rooms and equipment for consultations and procedures.
Undertake basic clinical observations including:
Blood pressure
Height and weight
Temperature
Pulse checks
Perform ECGs, urinalysis, and phlebotomy where trained and competent.
Chaperone patients during examinations and procedures when required.
Support clinicians with patient recalls, follow-ups, and health promotion activities.
Assist with wound care and dressings under supervision where appropriately trained.
Ensure specimens are correctly labelled and prepared for collection.
Maintain infection prevention and control standards within clinical areas.
Administrative Duties
Support GPs with clinical administration and workflow management.
Process and manage patient correspondence, referrals, and test results.
Summarise patient records and update clinical systems accurately.
File and scan documents onto patient records using EMIS.
Manage appointment bookings and patient communications where required.
Assist with prescription administration processes in line with practice procedures.
Ensure accurate data entry and record keeping at all times.
Support QOF and enhanced service workstreams where appropriate.
Person Specification
Experience Essential
Experience working in a GP healthcare setting. Excellent communication and interpersonal skills. Good organisational and time-management abilities. Ability to work independently and as part of a team. Basic IT skills and ability to use clinical systems. Understanding of confidentiality and professional boundaries. Compassionate, reliable, and patient-focused approach.
Desirable
Previous experience in General Practice or Primary Care. Knowledge of EMIS. Experience with medical terminology and clinical administration. Phlebotomy or ECG training. NVQ Level 2 or 3 in Health & Social Care or equivalent.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Kingstanding Circle Surgery
Address 26 Rough Road
Kingstanding
Birmingham
B44 0UY
United Kingdom
Employer's website https://www.kingstandingcirclesurgery.co.uk/ (Opens in a new tab)