About this role
Job summary Package Description: As a Business Support Administrator, you will be part of our valued team within our Surrey Child and Family Health Services, with access to: Starting salary from £25,500 (FTE) with access to our group pension Full time and part time roles available Free tea, coffee and milk at your base location Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise An open and just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year. The Business Support Administrator will provide an excellent customer experience for patients and professionals contacting the Single Point of Access (SPA) by telephone, by email and by post, as the first point of contact to HCRG Care Group Services. The Business Support Administrator will support the effective filtering and directing of telephone calls and correspondence for Surrey Childrens Community Services and where required, with partner organisations.
Main duties of the job The Business Support Administrator role with HCRG Care Group involves supporting Surrey Child and Family Health Services. You will work as part of an administrative team, providing customer service and handling communications through various channels. Responsibilities include screening referrals, managing correspondence, and maintaining confidentiality. The role requires a good general education, administrative experience, and exceptional customer service skills. It's a demanding role requiring administrative and communication skills and the ability to work proactively as part of a team. You must be computer literate, a good communicator, and able to manage workloads efficiently.
About us HCRG Care Group is committed to providing quality healthcare services with a steadfast focus on transforming health and care. They offer robust support for physical and mental wellbeing through various resources, including access to eLearning, bespoke career pathways, and counselling services. The organisation values innovation, allocating significant funding to support new ideas that drive their mission. With a flexible-first employment structure, HCRG Care Group supports agile working arrangements, providing a supportive environment conducive to professional growth and personal well-being. It fosters a culture of openness, encouraging employees to implement ideas that align with their purpose.
Job description Job responsibilities Package Description:
As a Business Support Administrator, you will be part of our valued team within our Surrey Child and Family Health Services, with access to:
Starting salary from £25,500 (FTE) with access to our group pension Full time and part time roles available Free tea, coffee and milk at your base location Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise An open and just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year.
The Business Support Administrator will provide an excellent customer experience for patients and professionals contacting the Single Point of Access (SPA) by telephone, by email and by post, as the first point of contact to HCRG Care Group Services.
The Business Support Administrator will support the effective filtering and directing of telephone calls and correspondence for Surrey Childrens Community Services and where required, with partner organisations.
This role will also support the wider business support function in providing administrative and organisational support across the full range of office and service activities.
This is a demanding role requiring high levels of administrative and communication skills and the ability to work proactively as part of a team.
Base
The Business Support Administrator role will be based in Guildford. It will involve supporting our Surrey-wide service.
HCRG Care Group is a flexible-first employer, whilst you will have an office base, our teams are agile and work in flexible/hybrid arrangements.
Main Responsibilities Screen and triage referrals into the Single Point of Access (SPA) from GPs, service users, carers, and partner organisations.
Direct referrals to appropriate professionals, manage incorrect referrals, and ensure urgent cases are escalated promptly.
Follow protocols to ensure accurate, timely allocation of referrals and maintain confidentiality on client systems.
Provide signposting to HCRG Care Group services and other agencies.
Handle call-backs to referrers, data cleansing, appointment booking/rescheduling, and issuing correspondence to patients.
Maintain and update clinical systems, databases, and clinic templates.
Provide general administrative support, including stock ordering, correspondence handling, information distribution, and minute-taking.
Support safeguarding processes: manage documentation for police domestic violence notifications, coordinate strategy meetings, and process child protection/Marac correspondence.
Work flexibly to cover colleagues and ensure service priorities are met.
The Ideal CandidateEssential:
Good general education to at least GCSE level or equivalent, including Maths and English
Administrative experience in a busy, customer facing environment
Excellent customer services skills
Accurate and efficient keyboard skills
High levels of computer literacy to include a good working knowledge of Microsoft Office packages incusing Outlook, Word, Excel.
Ability to work as part of a team
Effective interpersonal and communication skills, both verbal and written
Good telephone manner
Polite and helpful customer service skills
Ability to work with discretion, sensitivity and maintain confidentiality
Good planning and organisational skills and ability to meet deadlines
Ability to prioritise and manage workload in busy environment
Desirable:
Minute taking Knowledge of clinical systems or databasesOther requirements: the successful applicant will need to be a car driver
Please see attached Job Description for full Personal Specification.
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Person Specification
Qualifications Essential
Essential: Good general education to at least GCSE level or equivalent, including Maths and English. Administrative experience in a busy, customer-facing environment is required, along with excellent customer service skills. Candidates should possess accurate and efficient keyboard skills, high levels of computer literacy, and effective interpersonal and communication skills. A good telephone manner and the ability to work with discretion, sensitivity, and maintain confidentiality are also needed. Desirable: Minute taking knowledge of clinical systems or databases.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name HCRG Care Group
Address HCRG Care Group
Guildford
GU3 1LR
United Kingdom
Employer's website https://www.hcrgcaregroup.com/ (Opens in a new tab)