About this role
Job summary
The South London Listens Project Manager is a key role in delivering the South London Listen programme - aunique partnership programme using community organising to tackle the root causes of poor mental health.
We bring together the NHS, local authorities, and over 150 community organisations to listen, act, and drive change.Since 2020, we've worked with tens of thousands of people across South London to co-develop solutions that remove social and economic barriers to good mental health -- from housing and wages to access to services and youth support.
This role will lead on the Be Well programme - a flagship initiative which works with over 90 grass roots organisations across south London (including churches, community groups, schools etc) who often play a pivotal role in their communities. Be Well provides mental health and community organising support to enable organisations to:
Build relationships and provide a place for community members to talk to one another - developing activities and practices that seek to increase social connection, reduce social isolation, and improve wellbeing.
Understand how to signpost where needed to other organisations to support additional needs.
Listen to communities and take action on wider systematic injustices and inequalities, leading to SLL campaign pledges.
Main duties of the job
As Project Manager, the post holder plays a central role, activating all aspects of developing and delivering on objectives and promoting the vision of the South London Listens and specifically Be Well programme internally and externally. Leading a variety of stakeholders, bringing together multi-functional teams to organise and put in place a robust plan ensuring progress is made on delivery of this programme by taking a highly proactive approach.
About us
The South London Listens Project Manager works in a small South London Listens team, working closely with strategic partner, Citizens UK, and NHS, Local Authority and community partners in the programme.
Job description Job responsibilities
(1) Programme initiation and management
Be responsible for formulation of comprehensive and realistic programme plan and revise as appropriate to meet changing needs and requirements Be responsible for the effective management of workstreams within programme Be responsible for ensuring deliverables are quality reviewed and signed-off at an appropriate level To be responsible for analysing a highly complex programme plan and identifying the critical path and resource requirements against available resources Analyse sensitive commercial-in-confidence information, such as information in tender documents, contracts and service level agreements. Carry out complex calculations as and when necessary and have responsibility for the effective management of the programme budget (which may vary from £0 for change programmes without new investment to £1M or more). Manage appropriate Programme team staff (2) Governance and risk
Provide specialist advice on programme management, programme organisation, effective planning and programme execution. The post holder is expected to resolve programme management issues based upon own interpretation of policies, acquired knowledge and expertise Ensure effective configuration management: programme documents are completed to programme management standards, relevant, and stored appropriately Be responsible for ensuring effective programme controls are in place to ensure that the delivery of the programme is within the budget, timescale and quality tolerances. Where a programme is forecasted to be at risk of breaching a tolerance, to be responsible for ensuring that an Exception Report is issued to the Programme Board and that corrective measures are instigated Have overall responsibility for ensuring that user requirements are documented and technical documentation updated, including any information governance policies and procedures impacted by the programme Circulate papers to the Programme Board in advance of meetings, writing and distributing minutes of meetings and following up action points and issues identified at the meeting Ensure that the information management and information governance requirements are considered and the implications addressed in the programme. Identify, analyse, monitor and manage risks and issues and escalate them when necessary. When necessary advocate on particular issues with Executive Directors and South London Listens Programme Lead to ensure that these are addressed appropriately Be responsible for the identification and assessment of risks and benefits associated with the programme, some of which may be highly complex Be responsible for exercising judgement on highly complex issues arising in the programme, which may be far reaching and have an impact upon the whole Trust (3) Communications and Working Relationships
Have overall responsibility for responding to and dealing with complex and sensitive programme queries from external stakeholders, members of the programme team, senior Trust managers, and other Trust staff
Be responsible for developing lasting relationships with partners and other Trust staff which requires effective communication to ensure Trust requirements are being followed
Be responsible for the negotiation for resources to meet programme deliverables
Be responsible for effective communication in the programme: communication to all stakeholders; formulation of Highlight Reports, Exception Reports, reports and papers for programme board meetings
Write and present management reports to the Programme Board, Trust and Borough steering groups, Taskforce and other management or advisory meetings
Continually seek opportunities to increase stakeholder satisfaction and build effective relationships
Develop and maintain effective and appropriate communication arrangements that links programme management and professional/service structures to ensure staff can contribute and influence planning and delivery of services within the Trust
Establish effective reporting and review mechanisms
Deliver presentations to large groups of people often at a very senior level
Act as a focal point for communications for the programme and ensure dissemination of information to all identified parties
Act as an advocate by negotiating and persuading senior managers of the importance of the programme and its objectives
Co-ordinate and deliver the Be Well workstreams within the programme
Person Specification
Experience Essential
Experience of implementing complex, multi partner programmes and leading change, including introducing new ways of working, managing stakeholders and delivering against agreed objectives. Experience of developing and leading effective partnerships across the NHS, Local Authorities and VCSE/community organisations to deliver shared outcomes Experience of synthesising lived experience and community insight and translating it into influence on strategy, commissioning, service design or system priorities within the NHS or wider system. Experience of supporting VCSE organisations to build capacity and infrastructure, and of working with or managing delivery partners to ensure effective, safe and high quality delivery
Training and qualifications Essential
Training and applied experience in community organising approaches, including using these methods to improve engagement, trust, participation and service delivery, particularly with underserved communities Training and practical experience in trauma informed approaches, including supporting safe practice when working with communities experiencing adversity or distress
Knowledge and skills Essential
Experience of utilising community organising approaches to improve service delivery Experience of service improvement or transformation activity, using insight, feedback and learning to improve quality, access, equity and outcomes
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name South London and Maudsley NHS Foundation Trust
Address Maudsley HQ
Denmark Hill
London
SE5 8AZ
United Kingdom
Employer's website https://www.slam.nhs.uk/ (Opens in a new tab)