About this role
Job summary
Salary Available Upon Request
24 to 32 hours a week
A Practice Manager oversees the smooth daily running of a healthcare practice, ensuring high-quality patient care and efficient operations. They manage staff, budgets, compliance, and administration, while supporting clinical teams and improving patient experience. Strong leadership, organisation, and communication skills are essential for success in this fast-paced role.
Main duties of the job
Key Responsibilities
Work collaboratively with the GP Partners and Operational Manager to oversee the day-to-day running of the practice
Support strategic and operational management of practice services
Support staff management, recruitment, induction, appraisals, and HR processes
Ensure compliance with NHS Wales, Health Board, contractual, HIW, GDPR, and regulatory requirements
Coordinate clinical and administrative rotas, ensuring safe and efficient staffing levels
Support planning and coordination of GP and nursing clinics
Maintain high standards of patient care, patient safety, and service delivery
Liaise with external organisations including Hywel Dda University Health Board, Cluster Network colleagues, community services, universities, and other stakeholders
Support quality improvement initiatives, Enhanced Services, QOF delivery, audits, and practice development
Work confidently with EMIS Web and support the effective use of digital systems and workflows
Coordinate and oversee medical student placements.
Oversee significant event reporting, complaints management, safeguarding processes, and incident handling in line with NHS Wales guidance
Support implementation of Welsh Government and Health Board primary care initiatives
Ensure policies, protocols, and risk assessments are maintained and regularly reviewed
Coordinate infection prevention and control, health and safety, and business continuity arrangements
Attend meetings where required
About us
Coalbrook Surgery is in the village of Pontyberem, equidistant from the towns of Carmarthen and Llanelli and is part of the Amman Gwendraeth Cluster. It is a well established, friendly Practice, currently consisting of 3 GP Partners who are supported by an excellent nursing team and an enthusiastic, competent administrative team.
Job description Job responsibilities
About the Role
We are seeking an enthusiastic, organised, and experienced Primary Care / Practice Manager to join our friendly and supportive GP practice team.
This is an excellent opportunity for a motivated manager to work closely with the GP Partners, Operational Manager, and wider multidisciplinary team to ensure the smooth, efficient, and effective day-to-day running of the practice.
We are a small, well-established GP practice serving approximately 5,000 patients, supported by 3 GP Partners alongside a dedicated team including 2 Practice Nurses, 1 Healthcare Assistant, an Operational Manager, and a large experienced administrative and reception team. The practice also supports medical student placements as part of its training and educational commitment.
The Practice Manager plays a key role in fostering and sustaining a positive, well-structured, and efficient working culture, ensuring that systems, people, and processes work together effectively to support high-quality patient care.
The role is available on a part-time basis, working between 2432 hours per week, and offers the opportunity to contribute to the continued development of high-quality patient services within a close-knit and supportive environment.
Key Responsibilities
Work collaboratively with the GP Partners and Operational Manager to oversee the day-to-day running of the practice
Support strategic and operational management of practice services
Support staff management, recruitment, induction, appraisals, and HR processes
Ensure compliance with NHS Wales, Health Board, contractual, HIW, GDPR, and regulatory requirements
Coordinate clinical and administrative rotas, ensuring safe and efficient staffing levels
Support planning and coordination of GP and nursing clinics to optimise capacity and patient access
Maintain high standards of patient care, patient safety, and service delivery
Liaise with external organisations including Hywel Dda University Health Board, Cluster Network colleagues, community services, universities, and other stakeholders
Support quality improvement initiatives, Enhanced Services, QOF delivery, audits, and practice development
Work confidently with EMIS Web and support the effective use of digital systems and workflows
Coordinate and oversee medical student placements, including induction, scheduling, supervision arrangements, and liaison with educational bodies
Oversee significant event reporting, complaints management, safeguarding processes, and incident handling in line with NHS Wales guidance
Support implementation of Welsh Government and Health Board primary care initiatives
Ensure policies, protocols, and risk assessments are maintained and regularly reviewed
Coordinate infection prevention and control, health and safety, and business continuity arrangements
Support multidisciplinary team working and foster a positive, collaborative team culture
Monitor and improve patient access, workflow systems, and administrative efficiency
Attend practice, cluster, and Health Board meetings where required
Support workforce development and staff training coordination
Maintain confidentiality and information governance standards at all times
About You
We are looking for someone who is:
An experienced manager, ideally within primary care or healthcare
Confident, organised, and able to work independently
An excellent communicator with strong leadership and interpersonal skills
Able to prioritise workload and meet deadlines effectively
Proficient in general IT systems and practice software
Experienced and confident in using EMIS Web
Knowledgeable about NHS Wales primary care systems and processes
Familiar with QOF, Enhanced Services, clinical governance, and regulatory compliance requirements
Comfortable supporting medical student placements within a primary care setting
Able to work effectively alongside an Operational Manager in a shared leadership structure
Skilled in managing rotas and supporting clinic coordination
Committed to delivering high-quality patient-centred services
Able to support, motivate, and develop teams within a busy healthcare environment
What We Offer
Salary dependent on experience (£35,000£45,000 per annum, pro rata depending on hours worked)
Part-time hours between 2432 hours per week
A supportive and friendly working environment
A strong, well-established team-based culture with clear roles and collaborative working
Well-structured systems and efficient workflows supporting smooth day-to-day operations
Flexible working arrangements considered
Opportunities for professional development and training
The chance to work with a dedicated and professional multidisciplinary team
A positive environment where the Practice Manager helps maintain and strengthen an efficient, supportive, and well-organised practice culture
How to Apply
For informal enquiries, please contact:
07878 009194
Expected start date: ASAP
Job Type: Part-time, PermanentWorking Hours: 2432 hours per weekWork Location: In personSalary: £35,000.00£45,000.00 per year (pro rata depending on hours worked)
Person Specification
Qualifications Essential
GCSEs (or equivalent) in English and Maths (usually minimum requirement) A-levels or Level 3 qualifications (often preferred but not always required)
Desirable
Healthcare Management Business Administration Health and Social Care Management or related field
Experience Essential
Proven experience in a Practice Manager role within primary care (GP surgery setting) Strong knowledge of NHS primary care systems and structures Understanding of CQC regulations and compliance requirements Experience with EMIS (desirable )
Desirable
Experience managing GP practice operations, staff, and patient services Strong leadership skills with experience supervising multidisciplinary teams Excellent organisational, communication, and problem-solving skills
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name GP Practice in Wales
Address Coalbrook Surgery
Coalbrook Road
Pontyberem
SA15 5HU
United Kingdom
Employer's website https://gpwales.co.uk (Opens in a new tab)