About this role
HCL is the world's largest entrepreneurship and Infrastructure Services division at HCL has managed IT infrastructure operations for more than 250 customers over the past two decades. HCL is driving value to businesses in Sweden's highly competitive economy by delivering information and communications technologies that are helping them build efficiencies, reach newer markets, and gain a competitive edge. HCL has established offices in the cities of Stockholm, Gothenburg, and Helsingborg to cater to its Swedish customers' business needs. As part of HCL's commitment to the Nordic region, the company has had a legal entity and a collective labor agreement in Sweden since 2012. HCL's Nordic journey began in 1999 with a regional headquarters in Stockholm. Today we have 6 local offices and 3 Delivery Centers with over 2500 consultants doing transformational work for over 30 Nordic customers. HCL Technologies is looking for Support Technicians to help our Service Desk & Onsite Team - Provide first and second level support for Windows 10 and Windows 7. - Provide support for on call duty (Weekends & Weekdays) - To ensure positive customer experience and satisfaction through First Call Resolution. - To adhere to quality standards, regulatory requirements and company policies. Qualifications: Must be Native or Fluent in Swedish language. Earlier experience in Helpdesk / Onsite / IT support and Customer Service Support is the preferred or real interest in ITBasic troubleshooting and technical support knowledge of laptops and web applications. Good knowledge of Windows 10 & 7 Operating System support and troubleshooting. Good knowledge of MS Office ProductsVerbal / written communication in both Swedish and English. Good problem solving and organizational skills to support an environment driven by customer service and team work; ability to build productive relationships. We do not want to be contacted by recruitment agencies.