About this role
Core Competencies: • Communication – Will have the ability to communicate effectively and develop relationships with customers and colleagues is very important. Successful candidates must be able to demonstrate effective communication, both orally and in writing, with colleagues and customers including providing case updates. producing reports and escalating issues internally • Team Player - Will need to be team players who enjoy working in a team environment and working with others to solve customer issues. • Problem Solving and Decision Making – Gathers, verifies and assesses all appropriate and available information to gain an accurate understanding of situations at pace. Considers a range of possible options, evaluating evidence and seeking advice where appropriate. Makes clear, timely, justifiable decisions, reviewing these as necessary. • Building Relationships – Able to develop effective relationships with Allocate colleagues and customers. Able to respond appropriately to feedback. • Understanding Allocate – Aware of Allocate strategies, policies and procedures. Aware of how the organisation operates. • Innovation, Flexibility and Adaptability – Undertake tasks with a positive attitude and respond well to management and customer requests. Must be prepared to meet business goals and respond well to change. The Programme Manager EMEA will: • Customer management and liaison — act as the principal representative of Allocate in Denmark ensuring Allocate teams are fully connected with the customer to address and respond to their needs and requirements; including Product, R&D, Customer Success, Support and Client Services • Cross functional team management — manage the cross-functional team tasked with delivering on the customers’ requirements and acting as an escalation point for issues and risks • Coordination of Development teams — Quality Management of the team’s deliverables and adherence to all Allocate development procedures and methodologies ensuring the product delivered meets or exceeds the contractually agreed requirements • Project Profitability & Commercial Management — The Project Director will be responsible for ensuring commercial outcomes of the programme are achieved, with particular attention to the operational processes including (but not limited to) dev-services, resource time & material management, forecasting, invoicing and travel & entertainment. • Accountable for service level management, reporting, SLAs and ensuring response times are met – avoiding any contractual penalties • Future opportunities — identifying additional business opportunities as they arise and engaging with the appropriate Allocate resources to shape, define and sell-in this opportunity to the customer • Project reporting — be responsible for regular and accurate reporting on activities and progress of programmes in line with Allocate’s reporting cycles • Manage the commitments and required involvement of Product and Services – limiting their involvement to where participation is essential, rather than optional Allocate Software has been designing innovative products to optimise complex organisations since 1991. We have taken expertise from a number of industries and applied this to the specific issues and complexity of healthcare. Today we focus on delivering software tools to help healthcare institutions manage their staff safely and efficiently so that they can deliver exceptional care to all their patients. We have customers in 11 countries, with 800,000 people deployed using our software in over 800 organisations. Our headquarters are near London, and regional offices in the UK, Spain, Australia, and the Nordics. At Allocate, we believe in building a better future. We are passionate about helping our customers deliver the best care they can and strive to constantly innovate to support them. We are dedicated to continually evolving our solutions and services, so that customers know they can rely on us to deliver the best solutions today and in the future.