About this role
First Line Support Engineer / IT Service Desk Technician
A fantastic opportunity for an IT support professional with previous service desk or MSP experience to join a growing technology consultancy. You’ll support clients with troubleshooting, cloud technologies, Microsoft systems, cybersecurity and customer-focused technical support in a collaborative environment.
If you’ve also worked in the following roles, we’d also like to hear from you: IT Helpdesk Analyst, 1st Line Support Engineer, First Line Support Technician, Technical Support Engineer, Application Support Analyst, Cloud Support Engineer, IT Support Technician, IT Technician, Service Desk Analyst, Technical Support Engineer, IT Helpdesk Analyst, IT Support Specialist.
SALARY: £28,000 - £34,000 per annum DOE + Benefits (see below)
LOCATION: Hybrid. Working 3 days from the City of London office (Faringdon / Chancery Lane EC1N) and 2 days from home
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 35 hours per week, Monday to Friday
** Fantastic Career Progression Opportunities **
JOB OVERVIEW
We have a fantastic new job opportunity for a First Line Support Engineer / IT Service Desk Technician to join a busy and supportive technology consultancy delivering IT support, cybersecurity and cloud solutions to professional service clients.
As a First Line Support Engineer / IT Service Desk Technician you will provide 1st-line technical support across desktops, laptops, mobile devices and Microsoft cloud technologies while delivering an excellent customer experience.
Working within a collaborative service desk environment, the First Line Support Engineer / IT Service Desk Technician will troubleshoot issues, manage user accounts, support Azure AD and Active Directory administration, and contribute to ongoing service improvements and knowledge sharing.
This is an excellent opportunity for someone passionate about technology, cloud computing, customer service and continuous professional development within a fast-paced managed services environment.
APPLY TODAY
Ready to make your next career move? Apply Now for our Recruitment Team to review.
DUTIES
Your duties as the First Line Support Engineer / IT Service Desk Technician include:
1st Line Support: Act as the initial point of contact for IT helpdesk queries, logging, categorising and prioritising incidentsTechnical Troubleshooting: Diagnose and resolve issues across desktops, laptops, mobile devices and operating systems including Windows and macOSUser Account Administration: Manage password resets, account updates and multi-factor authentication via Active Directory and Azure ADHardware and Software Setup: Install, configure and maintain hardware, applications and business systemsService Desk Documentation: Maintain accurate records within ticketing systems and contribute to knowledge base articlesCustomer Service Delivery: Provide clear, jargon-free communication and timely updates to end usersContinuous Improvement: Identify recurring issues and support service improvement and process optimisation initiativesProfessional Development: Engage in Microsoft certification training including Azure, Intune and Modern Desktop
CANDIDATE REQUIREMENTS
ESSENTIAL
Previous experience in IT support, IT helpdesk or technical support within a managed services or corporate IT environmentExperience with troubleshooting Windows, macOS, desktop and mobile device issuesStrong customer service and communication skills with the ability to explain technical information clearlyExperience with Active Directory, Azure AD or user account administrationA proactive approach with excellent problem-solving and organisational skillsAbility to prioritise workloads and work effectively under pressureA genuine interest in technology, cloud computing and continuous learningStrong team-working skills and a professional work ethic DESIRABLE
Previous experience within a managed services provider (MSP) environmentITIL Foundation knowledge or certificationMicrosoft certifications such as AZ-900, MS-900 or SC-900Experience with Microsoft Intune, Azure platforms or endpoint management tools
BENEFITS
Learning and development opportunities including Microsoft certifications and internal and external trainingCareer progression opportunities21 days holiday increasing after 3 years of service plus public holidays and Birthday offPrivate healthcare after probation40% off gym membershipGreat pension scheme from day oneCycle to work schemeEyecare vouchersCentral location, next to a famous food marketA friendly, inclusive, sustainable work environmentRegular social events (tech-infused minigolf and darts, pool, and more!)Electric car scheme after 2 years of serviceRecruitment referral scheme
APPLY TODAY…
By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P14742
Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.
AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.
AWD-IN-SPJ