About this role
Job SummaryWHAT IS THE TAXPAYERS' SERVICES DIVISION? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): TS SC - Accounts Management REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS
QualificationsFederal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement. You must meet the following requirements by the cut-off dates as shown in announcement under the 'How to Apply' section. SPECIALIZED EXPERIENCE: You must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the next lower level within the payband or GS grade in the normal line of progression in the Federal service that demonstrates the required managerial skills and technical competence required to perform the job. To be qualifying for this position your experience must include: Experience that demonstrated management/leadership experience such as applying management techniques, methods, theories, principles, or labor relations concepts for the accomplishment of all program objectives with combined technical and administrative oversight. This experience may have been gained through work experience as a project/program manager, team lead or project/program lead, technical advisor, or senior specialist/analyst that included managing resources, providing support to managers, mentoring team members, providing day to day guidance training and/or oversight of peers or others; Experience applying regulations, other official guidance and principles, including the latest procedures and techniques sufficient to oversee the planning, development and implementation of the technical aspects of programs specific to the position being filled; Experience applying communicative techniques to effectively and diplomatically interact with internal and external customers; Utilizing records management procedures and manuals to control, protect, and properly dispose of filed material; Evaluating, gathering, and accumulating data accurately, and recommending changes in the programs to more effectively improve program objectives and goals; Oral and written communication techniques and methods to resolve problems, issues, or questions relating to the work. AND You must also meet the following requirement(s): TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens" For more information on qualifications please refer to OPM's Qualifications Standards. Go to Understanding the IRS Paybands for GS/IR conversion.
Major DutiesGeneral Manager Duties: As a Front Line Manager you will: Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work. Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees. Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action. Give advice, counsel or instruction to employees on work and administrative matters. Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions. Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate. Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases. Identify developmental and training needs of employees, providing or arranging for needed development and training. Initiate ways to improve production, work processes and/or to increase the quality of the work directed. The following are the job specific duties of this position. You will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Serves as a first-level supervisor over a unit performing clerical, administrative, and technical support functions associated with tax return processing, document review, remittance control, correspondence handling, records management, and related operational activities. Plans, organizes, prioritizes, and assigns work to subordinates based on workload demands, program objectives, production requirements, and employee competencies. Adjusts work assignments and schedules to accommodate fluctuating workloads and changing priorities, ensuring timely accomplishment of assigned functions in accordance with established deadlines and performance standards. Reviews work in progress and completed work for technical accuracy, completeness, and compliance with established policies, procedures, and quality requirements. Identifies deficiencies or problem areas and implements or directs corrective actions to ensure adherence to program standards. Establishes, communicates, and enforces performance expectations and evaluates employee performance through formal and informal appraisal processes. Provides advice, instruction, and guidance to employees on both technical and administrative matters and ensures employees receive appropriate training to maintain and enhance proficiency in assigned duties. Exercises the full range of supervisory authorities in accordance with applicable laws, regulations, and policies. Interviews and selects or recommends candidates for employment, promotion, reassignment, or detail; approves leave; manages time and attendance; recommends awards or recognition; and initiates disciplinary or adverse actions when warranted. Addresses employee concerns and resolves routine issues at the lowest level, referring more complex matters as appropriate. Maintains position descriptions and supports effective position management and organizational alignment. Reviews individual and business tax returns and related documents for completeness, accuracy, and conformance with processing requirements. Identifies errors, missing information, or inconsistencies and takes appropriate corrective action or refers issues for resolution. Performs processing actions on current and prior year returns and associated documents in accordance with established guidelines and procedures. Conducts research and follow-up activities to resolve discrepancies, including locating missing materials and verifying transmittals. Performs case processing support functions by extracting, verifying, and inputting data; assembling and maintaining case files; and ensuring proper posting and control of documents. Transcribes and key verifies taxpayer-prepared returns, schedules, and supporting documentation to ensure data integrity. Receives, screens, and responds to customer inquiries and complaints, obtains or clarifies required information, and directs customers or visitors to appropriate personnel or offices. Coordinates workflow activities to support efficient case processing and customer service operations and performs other related duties as assigned. STANDARD POSITION DESCRIPTIONS (SPD): PD99184 Visit the IRS SPD Library to access the position descriptions.RequirementsProbationary Period - A person who is required to go through a probationary period and then is transferred, promoted, demoted, or reassigned before he or she completes such period is required to complete the remainder of the probationary period in the new position. Supervisory Probationary Period - Subject to a 1-year supervisory or managerial probationary period (unless already completed). ADDITIONAL REQUIREMENTS SHOWN IN QUALIFICATIONS SECTION