About this role
It´s a merit with functional know-how in overland/rail freight processes. We expect you to have previous experience within customer service, basic business administration competence and a customer driven attitude. We are looking for someone who is process oriented and good knowledge of data analysis and KPI’s. Skills & Competencies: • Capable to work independently • Good capacity for teamwork • Capable to build up relationship with in-house and external customers • Capable of independent problem-solving • Good planning and prioritization skills •Independent and reliable • Able to work in a diverse environment and cultures •Target driven •Good output and motivation •Good judgment skills •Communication & Interpersonal skills Acting as an interface against customers, sales, subcontractors and Panalpina offices and agents and ensuresoperational excellence, high productivity and customer satisfaction. In this role you will work within the functional scope of Overland/Logistics and rail). Key Tasks: - Interface against customer, sales, subcontractors and PA offices/agents - Receive booking and book shipment with main transport provider - Data entry in operational systems and processing of shipping documents - Job cost file, check shipping run, update estimated Gross Profit and close file - Invoice internally and externally and handle and control incoming invoices - Handle irregularities and claims documentation - Continuously search for cost effective and competitive transport solution within limits of subcontracting process. Panalpina is a worldwide company with more than 14.000 employees in 500 offices around the world. We provide supply chain solutions and combine our core products – Air Freight, Ocean Freight, and Logistics and Manufacturing – to deliver solutions for our customers. In Sweden we are approximately 80 employees, most are based at the head office in Gothenburg but we also have a smaller office in Stockholm. We have teams of customer Service/Forwarders within Ocean and Air and Overland. The Overland team is a small and engaged team of three people with the expectation to grow.