Communications Coordinator - Campus Police @ Bibb County School District

Job Title

Communications Coordinator

Position Code

893

Terms

239 days

FLSA Status

Non-Exempt

Salary Grade

115J

Department

Campus Police

Reports To:

Deputy Chief of Campus Police

Evaluation

Annually; Classified

Prepared Date

April 20, 2015

Revised date

February 28, 2024

JOB SUMMARY

Performs supervisory work in the areas of communications and records management for the school system police department. Operates radio, telephone, or computer equipment and receives reports of crimes, disturbances, fires, emergencies, etc., within the school district's jurisdiction.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Uses appropriate equipment to answer calls that are diverse in nature, including emergency calls, alarm calls, routine calls, etc. Evaluates the nature of the call ensuring that correct information is obtained and appropriate action is taken to effectively deal with the issue.
• Records calls and messages including the subsequent disposition of the event. Inputs data into computer system as necessary. Conducts inquiries and research as necessary or appropriate.
• Dispatches and deploys resources as required by circumstances.
• Provides overall supervision for all communication officers under his/her command, subject to a higher authority.
• Ensures compliance of his/her employees with Board policies, procedures, and regulations.
• Evaluates communications employees' performance.
• Makes duty assignments.
• Keeps communications officers updated on changes in GCIC/NCIC/FCC operational policies.
• Schedules employee training.
• Makes recommendations to the Deputy Chief on the status of communication equipment and staffing.
• Maintains communications records.
• Maintains department's payroll and attendance records and reports.
• Serves as Terminal Agency Coordinator (TAC) and maintains GCIC/NCIC records.
• Performs related work as required or assigned by supervisors.
• Performs other related duties as required or assigned.

QUALIFICATIONS

EDUCATION and/or EXPERIENCE

• Minimum High School graduation or G.E.D. certificate. Some college is desired.
• Must have 3-5 years of experience in police communications; supervisory experience is desired.

KNOWLEDGES, SKILLS, AND ABILITIES

• Must possess strong skills in verbal communication.
• Must possess interpersonal communications such as counseling, trouble-shooting, delegating, and supervising.
• Possess knowledge of operating and/or maintaining standard office and communication equipment.
• Possess computer knowledge to search computer files, word processing, and/or generate reports.
• Thorough knowledge of modern police communication/records management, practices and techniques.
• Ability to plan, organize, and direct the work of subordinates and to advise, instruct, and train personnel.
• Thorough knowledge of Board policies and procedures for payroll and attendance.
• Broad knowledge of ARMS Records Management Software program.
• Ability to exercise supervision under difficult conditions based upon recognition by subordinates of the technical competence of the superior.
• Ability to deal with the public and system employees firmly and courteously.
• Ability to exercise independent judgment in all matters pertaining to the day-to-day operation of the communications/records management area.

CERTIFICATES, LICENSES, REGISTRATIONS

• Must be (or become eligible for) Georgia P.O.S.T. (Peace Officer Standards and Training) certified in communications and GCIC Terminal Agency Coordinator certified.

OTHER

• An extensive background investigation and drug screening will be conducted prior to employment.

PHYSICAL DEMANDS

Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; to travel to other locations using various modes of private and commercial transportation; and to verbally communicate to exchange information.

WORK ENVIRONMENT

Work is performed primarily in a standard office environment with extensive public contact and frequent interruptions. May work odd hours to handle calls 24 hours per day, seven days per week. Schedule may vary. Job responsibilities are high-tension and high-stakes that requires quick thinking and the ability to maintain composure

This document provides descriptive information intended only to summarize the essential duties, responsibilities, qualifications, and other requirements for the Bibb County School District position. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed are representative of the traits needed to perform the essential job duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

This job description does not constitute an employment agreement between the school district and an employee and is subject to change by the district as its needs and the requirements of the position change.