About this role
Senior IT Service Delivery Manager (Site Operations & Technical Support)
Position Summary
The Senior IT Service Delivery Manager serves as the primary technology leader for a critical corporate location, responsible for ensuring the delivery of reliable, secure, and high-performing IT services that support business operations. Acting as the key liaison between business stakeholders, enterprise technology teams, vendors, and on-site support personnel, this role drives operational excellence, service quality, and technology alignment across the organization. This position is primarily focused on service delivery, stakeholder management, site operations, vendor oversight, and infrastructure project leadership (70-80%), while maintaining sufficient technical expertise (20-30%) to oversee complex escalations, support infrastructure initiatives, and provide guidance on technical decisions.
Key Responsibilities
Service Delivery & Site Operations
- Own the end-to-end delivery of technology services for a critical corporate office location.
- Ensure operational stability, service excellence, and continuous improvement across all site technology functions.
- Establish and maintain service performance metrics, operational standards, and service-level objectives.
- Drive issue resolution and service restoration during business-impacting incidents.
- Act as the primary technology representative for local business leadership and site operations.
Stakeholder Management & Business Partnership
- Build trusted partnerships with executive leadership, business stakeholders, and enterprise technology teams.
- Translate business priorities into technology initiatives and operational plans.
- Provide regular communication regarding service performance, project status, risks, and strategic technology initiatives.
- Align local business needs with enterprise technology standards and roadmaps.
- Serve as the primary bridge between centralized IT organizations and local site leadership.
Infrastructure & Technology Operations
- Oversee the health, performance, and reliability of site infrastructure services, including networking, connectivity, collaboration technologies, and end-user computing environments.
- Lead technology refresh initiatives, including:
- LAN infrastructure upgrades
- Wireless network enhancements
- SD-WAN deployments
- Hardware lifecycle management
- Partner with engineering teams to ensure successful implementation of enterprise technology standards.
- Ensure operational readiness and business continuity for all site technology services.
Vendor & Service Provider Management
- Manage relationships and performance of external technology vendors and service providers.
- Oversee telecommunications partners, cabling contractors, infrastructure providers, and systems integrators.
- Ensure vendor compliance with established SLAs, project deliverables, and service quality standards.
- Drive accountability and continuous improvement across third-party support organizations.
Collaboration & Workplace Technology
- Ensure availability and reliability of conference room, AV, and collaboration technologies.
- Support executive meetings, leadership presentations, town halls, and other business-critical events.
- Deliver a high-quality end-user technology experience throughout the site.
Technical Leadership & Escalation Management
- Serve as the Senior escalation point for complex infrastructure, networking, connectivity, and operational support issues.
- Facilitate root cause analysis and corrective action planning for major incidents.
- Provide technical oversight and guidance to support teams and business stakeholders.
- Maintain a working knowledge of enterprise infrastructure technologies while leveraging centralized engineering teams for design and architecture decisions.
Project & Program Leadership
- Lead site-based technology initiatives and infrastructure modernization efforts.
- Coordinate planning, implementation, testing, deployment, and change management activities.
- Manage project timelines, budgets, dependencies, resources, and stakeholder expectations.
- Ensure technology initiatives align with enterprise security, compliance, and architectural standards.
Required Qualifications
- 7+ years of experience in IT Service Delivery, Technology Operations, Infrastructure Management, or Enterprise Support.
- Proven experience supporting large enterprise, campus, or headquarters environments.
- Strong background in:
- IT Service Delivery
- Technology Operations
- Infrastructure Support
- Vendor Management
- Incident & Problem Management
- Working knowledge of:
- Enterprise Networking (LAN/WAN)
- Wireless Technologies
- SD-WAN
- Infrastructure Operations
- Collaboration Technologies
- Demonstrated success leading cross-functional technology initiatives and infrastructure projects.
- Experience presenting to and partnering with Senior leadership and executive stakeholders.
- Strong communication, relationship management, and organizational leadership skills.
Preferred Qualifications
- Experience supporting global or multi-site enterprise environments.
- Knowledge of ITIL Service Management principles and best practices.
- Experience operating within complex, matrixed organizations.
- Understanding of workplace technology, AV, and collaboration platforms.
- PMP, ITIL, Cisco, Microsoft, or related technology certifications preferred.
Job Type & LocationThis is a Contract to Hire position based out of Chicago, IL.
Pay and BenefitsThe pay range for this position is $37.00 - $65.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application DeadlineThis position is anticipated to close on Nov 27, 2026.
Workplace TypeThis is a fully onsite position in Chicago,IL.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.