Customer Service Representative @ TEKsystems

Job DescriptionThis on-site Customer Service Representative role is based in a high-volume call center environment in Tempe, Arizona. You will handle inbound customer calls and follow-up calls related to prior authorizations, general inquiries, and confidential information. The position requires strong customer service skills, exceptional attention to detail, and accurate data entry while navigating multiple computer systems and programs. Performance is measured by quality standards and call volume, which may range from 50 to 100 calls per day depending on call complexity.

Responsibilities

• Handle high-volume inbound customer calls and some outbound follow-up calls in a call center environment.
• Answer questions related to prior authorizations, general inquiries, and confidential information in a clear and professional manner.
• Deliver excellent customer service on every interaction, maintaining a courteous and empathetic tone.
• Accurately enter and update customer information while using multiple computer systems and programs.
• Navigate several systems and CRM or data entry platforms during customer calls to access and record information.
• Ensure accuracy and completeness of all information entered in a fast-paced environment.
• Adhere to established quality standards, with performance measured on both quality and productivity.
• Manage a daily call volume that may range from 50 to 100 calls, adjusting to varying levels of complexity.
• Actively participate in a four-week training program, including taking notes, completing worksheets, and engaging in discussions.
• Successfully complete four training tests with an average score of at least 90% to progress from training.
• Be available to work a set schedule assigned within the operating hours of 5:00 a.m. to 10:00 p.m., seven days a week.
• Work mandatory overtime during January and February as required by business needs.
• Participate in a performance-based shift bid process at the end of training, where test scores and performance determine shift assignment.

Essential Skills

• At least 1 year of high-volume call center experience within the last 23 years.
• Minimum 1 year of overall call center experience in recent employment.
• Stable work history with at least one year of tenure in prior roles and without frequent job changes.
• Typing speed of at least 30 words per minute, verified by a typing test (One Space Version, 1 minute, 30 WPM minimum).
• Strong computer knowledge and skills, including the ability to use multiple systems during customer calls.
• Demonstrated customer service experience, preferably in a call center environment.
• Ability to learn and effectively use new CRM or data entry systems.
• Strong attention to detail and accuracy when entering information in a fast-paced environment.
• Capability to pass a Call Center Telephone Skills assessment with a minimum score of 75%.
• Comfort working with healthcare, medical, or pharmacy-related information.
• Clear verbal communication skills and professional phone etiquette.
• Ability to work within a structured schedule that may include early mornings, evenings, and weekends.

Additional Skills and Qualifications

• Experience in healthcare, medical, or pharmacy benefit-related customer service is highly beneficial.
• Prior exposure to multiple computer systems and navigation during live customer calls.
• Ability to describe and reflect on past situations using several systems, learning new CRMs, and maintaining accuracy under pressure.
• Interest in developing skills that support advancement into roles such as IT, prior authorization, claims, quality, client administration, workforce and reporting, or management.
• Willingness to participate fully in training, including tests, worksheets, and interactive sessions.
• Strong organizational skills and the ability to manage high call volumes while maintaining quality standards.

Work EnvironmentThis role is fully on-site in a call center facility located in Tempe, Arizona, within the United States. The environment is fast-paced, with a high volume of inbound calls and frequent use of multiple computer systems and programs throughout the day. You will work a set schedule that falls within operating hours of 5:00 a.m. to 10:00 p.m., seven days a week, and must be available across this range for scheduling. The initial training program runs Monday through Friday, 8:00 a.m. to 4:30 p.m., for four weeks and includes observance of Thanksgiving Day. Training is structured and performance-driven, requiring completion of four tests with an average score of at least 90%, supported by active participation, note-taking, and completion of worksheets.

The organization conducts performance-based shift bids at the end of training, where test scores and overall performance determine shift assignments. Mandatory overtime is required in January and February to meet business demands. The call center uses standard office technology, including computers, headsets, and multiple software systems, and maintains a professional atmosphere focused on accuracy, customer satisfaction, and continuous improvement.

Job Type & LocationThis is a Contract to Hire position based out of Tempe, AZ.

Pay and BenefitsThe pay range for this position is $21.00 - $21.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision

Critical Illness, Accident, and Hospital

401(k) Retirement Plan Pre-tax and Roth post-tax contributions available

Life Insurance (Voluntary Life & AD&D for the employee and dependents)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

Application DeadlineThis position is anticipated to close on Nov 27, 2026.

Workplace TypeThis is a fully onsite position in Tempe,AZ.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.