About this role
DescriptionWe are looking for an Accounts Payable Support Specialist to join our Carrier Payments team. In this role, you will serve as a primary point of contact for carriers and internal stakeholders, helping resolve payment questions, investigate discrepancies, and ensure accurate and timely payment processing.This position is a great fit for individuals who enjoy research, troubleshooting, and working through complex issues in a fast-paced operational environment. The ideal candidate is organized, service-oriented, and comfortable managing multiple priorities while delivering a high level of support.-Respond to carrier payment inquiries through ticketing systems and email communications.-Investigate payment-related concerns, including payment status requests, deductions, exceptions, and banking issues.-Review and validate carrier banking information and supporting documentation.-Assist with expedited payment requests by ensuring all payment details are accurate and verified.-Partner with internal operations, accounting, and payment teams to resolve outstanding issues.-Analyze reports and payment data to identify discrepancies, research root causes, and support resolution efforts.-Maintain detailed records of inquiries, actions taken, and outcomes.-Contribute to process improvements and support special projects as business needs evolve.-Work collaboratively with domestic and global support teams to provide timely issue resolution and maintain a positive carrier experience.Success Metrics- Manage approximately 50+ tickets/emails per day after training.- Maintain efficient response and resolution times; less than 3 minutesAdditional Skills & QualificationsRequired: -Experience in customer support, administrative support, operations, financial services, logistics, or a related business environment.-Strong written and verbal communication skills.-Ability to manage a high-volume inbox, ticket queue, or service request workload.-Excellent organization and attention to detail.-Comfortable working across multiple applications and systems simultaneously.-Strong problem-solving skills and ability to prioritize competing tasks independently.Preferred: -Experience in Accounts Payable, Vendor Support, Billing, Collections, Financial Operations, or Transportation/Logistics operations.-Previous experience using support platforms such as Zendesk, ServiceNow, or similar ticketing systems.-Intermediate Excel skills, including data analysis, lookups, filtering, and reporting.-Experience supporting vendors, carriers, suppliers, or external business partners.Job Type & LocationThis is a Contract to Hire position based out of Rogers, AR. Pay and BenefitsThe pay range for this position is $19.00 - $21.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract to Hire position based out of Rogers, AR. Application DeadlineThis position is anticipated to close on Nov 27, 2026. Workplace TypeThis is a fully onsite position in Rogers,AR.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.