About this role
Position Overview
The ideal candidate(s) will provide general office and reception support, sell tickets, and assist with house management for Department of Theatre & Dance productions and events. This position serves as a key point of contact for students, faculty, staff, patrons, and visitors, helping to ensure efficient daily operations and a positive customer experience. Responsibilities include performing administrative and front desk duties, processing ticket sales, assisting event patrons, and supporting performance operations through house management, usher supervision, and audience services. The position offers valuable experience in customer service, office administration, event operations, and arts administration within a collaborative academic environment.
Job Description
40% - General Office & Reception Duties
- Provide front desk and reception support, including answering and directing phone calls, greeting students, faculty, staff, and visitors, and responding to general inquiries.
- Perform administrative tasks such as photocopying, filing, maintaining records, and processing departmental correspondence.
- Sort, distribute, and prepare incoming and outgoing mail and deliveries.
- Direct visitors to appropriate offices, classrooms, events, and campus resources.
30% - Box Office Customer Service
- Provide customer service for ticket sales and event inquiries in person, by phone, and through ticketing systems.
- Process ticket transactions accurately and efficiently while maintaining excellent customer relations.
- Handle cash, credit card payments, and daily transaction reconciliation in accordance with departmental procedures.
- Assist patrons with seating information, event details, and accessibility accommodations as needed.
20% - House Management
- Serve as House Manager for Theatre and Dance productions and special events.
- Coordinate, train, and supervise volunteer ushers to ensure a positive patron experience.
- Assist with audience seating, crowd management, and patron services before, during, and after performances.
- Support professional staff in addressing patron accessibility, safety, and emergency response needs.
10% - Other Duties as Assigned
- Assist with special projects, events, and departmental initiatives.
- Provide operational support to faculty, staff, and students as needed.
- Complete other related duties that contribute to the successful operation of the Department of Theatre and Dance.
Required Qualifications
- Strong customer service skills, as evidenced in application material or from previous work experience.
Preferred Qualifications
- Strong written communication skills, as indicated in application materials.
- Interest in or experience with theatre, dance, and/or other performing arts, as indicated in application materials.
- Retail or other previous sales experience, as indicated in application materials.
Position Requirements
During the semester term of the appointment, the student hourly must be enrolled in no fewer than 6 credit hours. For summer periods the student hourly must:
- (1) have been enrolled in no less than 6 hours in the past spring semester or
- (2) be pre-enrolled in the upcoming fall semester in no less than 6 hours or
- (3) be enrolled in summer session or
- (4) be admitted to study in the upcoming fall semester.
Student Hourlies may be undergraduate or graduate students. (Exceptions granted for GRA/GTA/GA appointments DO NOT apply to Student Hourly appointments).
Employment Conditions
- (1) Student employees are not eligible for remote work arrangements unless an exception is approved by the unit leadership and HR.
- (2) This is an hourly/non-exempt position. A student employee cannot hold an hourly/non-exempt position and a salaried/exempt graduate or undergraduate position (GRA/GTA/GA/RUA/RGA) concurrently.
Additional Candidate Instruction
In addition to the online application, please provide the following.
- Resume/ CV
- Cover Letter addressing required/ preferred qualifications
- Contact information for 3 professional references
To ensure full consideration, please apply by the application review date of December 7th, 2026.
Contact Information to Applicants
Jack Rischer [email protected]
Work Schedule
10-20 hours per week. Some night and weekend hours
Disclaimer
The University of Kansas prohibits discrimination on the basis of race, color, ethnicity, religion, sex, national origin, age, ancestry, disability, status as a veteran, sexual orientation, marital status, parental status, gender identity, gender expression, and genetic information in the university's programs and activities. Retaliation is also prohibited by university policy. The following person has been designated to handle inquiries regarding the nondiscrimination policies and is the Title IX coordinator for all KU and KUMC campuses: Associate Vice Chancellor for Civil Rights and Title IX, [email protected], Room 1082, Dole Human Development Center, 1000 Sunnyside Avenue, Lawrence, KS 66045, 785-864-6414, 711 TTY.