About this role
Job Description
Reviews and analyzes customer accounts and transactions to identify potentially fraudulent activity and minimize risk to the exchange customer.
Job Qualifications
Two years of experience in finance/accounting, loss prevention, and/or related customer service. Prior experience in fraud detection or prevention is preferred.
Additional Qualifications/Requirements
Work – Onsite (HQ – Dallas, Texas)
Remote/Telework not authorized perPresidentialMemorandum “Return to In PersonWork”
PCS Not Authorized/LSP Not Authorized
Preferred Qualifications
- Experience in collections, credit reporting, and/or credit card customer service.
- Experience researching account discrepancies and processing monetary adjustments.
- Knowledge of basic accounting principles and reconciliation.
- Proficiency in Microsoft Excel, Word, and Outlook.
- Strong written communication skills, including handling escalated customer issues.
- High attention to detail and accuracy with financial transactions.
Technical (Preferred/Required Skills/Systems)
- EXCEL & ACCESS - INTERMEDIATE LEVEL - Required
- MICROSOFT OUTLOOK - Required
- MICROSOFT WORD - Required
- ATN - Preferred
- CIVIL RECOVERY - Preferred
- CCD - Preferred
- FRAUD WATCH - Preferred
- IGLAS - Preferred
- JSCS - Preferred
- MICROSOFT POWERPOINT - Preferred
- MONARCH - Preferred
- PCC - Preferred
- RCMS - Preferred
- TOPS - Preferred
- VISION - Preferred
- WALKER SYSTEM - Preferred
Major Duties
Researches assigned cases of fraud or disputes on customers' accounts following applicable policies, guidelines, and procedures.
Reviews customer orders, account history, and other applicable records to identify potentially fraudulent transactions.
Engages and responds to customer inquiries regarding disputed transactions and fraudulent activity, pending credit applications, and/or order verifications.
Performs account maintenance functions to ensure appropriate assignment of financial responsibility and debt to customer accounts including, but not limited to, transfer of account balances and placement or release of restriction on customer check cashing or credit privileges.
Performs other duties as assigned.
Work Challenges
Extended Duty Hours / Varying Work Schedules
MAY BE REQUIRED TO WORK NIGHTS/WEEKENDS/HOLIDAYS.