About this role
Job summary
Please apply for this role directly on our website:
https://stcatherineshospice.peoplehr.net/Pages/JobBoard/Opening.aspx?v=e3a4f861-805e-4f93-b22c-2b4d14ded55f
Interviews will be held on Tuesday 8th December, please ensure you are available
Are you an enthusiastic and motivated individual who enjoys a varied, hands on role? Do you have excellent interpersonal skills and thrive in a busy retail environment?
We are seeking an energetic and resilient Retail Operations Assistant to join our faced paced Crawley Superstore.
Main duties of the job
Retail Operations Assistant role involves
- Supporting the commercial activities of the shop to help achieve and exceed sales and profit targets
- Sorting, pricing and preparing donated stock for sale
- Overseeing the day-to-day operation of the shop, including supervising volunteers and maintaining accuate records
- Promoting and displaying goods to maximise sales opportunities
- Operating the till and encouraging gift aid donations
- Delivering excellent customer service and creating a welcoming experience for all customers
About us
Crawley Superstore Address
- St. Catherines Hospice, Crawley Superstore, 37-43 Queensway, Crawley, RH10 1EG
Please note the base for this role is Crawley Superstore, however there is a requirement to travel to all 12 of our charity shops locations across Sussex and Surrey.
Other Shop Locations
- Billingshurst, Crawley, Caterham, Dorking, East Grinstead, Hassocks, Haywards Heath, Horley, Horsham, Oxted, Redhill, Reigate
St Catherines Hospice is a respected local charity providing specialist hospice care alongside statutory service partners (GPs, District nursing etc) across West Sussex and East Surrey.
We provide care in communities across Surrey and Sussex which are richly diverse and we want to reflect that in everything we do. We celebrate and support difference and welcome applications from all backgrounds. If you believe in the importance of what we do, share our values and want to be a part of an outstanding team building something important, wed love to hear from you.
We want our recruitment process to be accessible to everyone and we are proud to be a Disability Confident Level 3 Leader, committed to creating an inclusive, supportive workplace.
Job description
Job responsibilities
Do you bring a positive, can do attitude and a passion for delivering excellent customer service?
Whether you're sorting donations, setting stock pricing in line with market trends, operating tills or assisting customers, you will play a key role in supporting the success of our Superstore. We are looking for a committed and reliable individual who shares St Catherine's values to maintain our high standards across our Superstore.
This post is offered on a permanent, full time basis, working 40 hours per week, on a rota covering Monday to Sunday part time hours would be considered. The Crawley Superstore is open Monday - Saturday 9am - 5pm and Sunday 10am - 4pm.
Person Specification
Attitude and Behaviours
Essential
- Stamina and enthusiasm for hands on
- physical work
- Ability to work on own initiative
- Ability to motivate and empathise with
- hospice staff and volunteers
- Flexibility and willingness to work in
- other locations and extra hours as and
- when required i.e. Staff
- shortages/sickness/ holiday cover
- Willingness and desire to work in
- accordance with hospice values
Experience
Essential
- Strong interpersonal skills with the ability to communicate both in person and by telephone, effectively at all levels
- Proficient numeracy skills
- Excellent organisational skills
- Experience of working in a customer care environment
Desirable
- Supervisory skills
- Retail experience
- EPOS experience
- Creativity (e.g. window display)
- Some knowledge of St Catherine's Hospice work in the community,
- including its charity shops
- Awareness of statutory regulations including H&S legislation, trading standards, hygiene and retail premises
- Second hand retail sector e.g. antiques
- Current fashion trends
Qualifications
Essential
- Good level of literacy and numeracy
- Full driving licence or the ability to be able to access public transport to travel across our trading locations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
St Catherine’s Hospice
Address
St. Catherines Hospice
Crawley Superstore
37-43 Queensway
Crawley
West Sussex
RH10 1EG
United Kingdom
Employer's website
https://www.stch.org.uk/ (Opens in a new tab)