About this role
Job summary
TO APPLY FOR THIS ROLE, REFER TO THE FOLLOWING
LINK;https://globaleur241.dayforcehcm.com/CandidatePortal/en-GB/msichoices/Posting/View/10231
PLEASE NOTE YOUR APPLICATION WILL NOT BE CONSIDERED IF NOT APPLYING THROUGH THE ABOVE LINK
Main duties of the job
Are you a people person who thrives on delivering excellent customer service? Do you enjoy building positive relationships and making a real difference to people's experience? If so, we'd love to hear from you. We're looking for an enthusiastic and client-focused individual to join our welcoming team at our modern, state-of-the-art Treatment Centre in Marston Green. This is an exciting opportunity to become part of a growing organisation where your contribution truly matters.
As a key member of the team, you'll be the friendly face and voice our clients rely on. From handling enquiries and resolving issues to providing accurate information and support, you'll play an important role in ensuring every client receives an outstanding experience. If you enjoy working with people, solving problems, and delivering exceptional service, this could be the perfect role for you. You'll work closely with colleagues across our centres to maintain high standards, support smooth day-to-day operations, and help create a positive and professional environment for both clients and staff.
This role offers variety, with travel to our Merry Hill (Dudley) Community Treatment Centre and other future Community Treatment Centres as required. Travel is expected at least once a week, with additional visits depending on business needs. All additional business travel expenses will be reimbursed. The role also includes occasional Saturday working, giving you flexibility with a day off during the week.
About us
At MSI UK, our success rests on our dedicated team and client-focused approach. As a leading provider of sexual and reproductive healthcare, we aim to empower clients' reproductive choices for a more equal world for everyone. Through personalised care, we prioritise our clients' needs and experiences every step of the way.
We have an exciting opportunity to join our national contact centre with hours that can truly compliment a great work life balance.
Job description
Job responsibilities
For more information on the role, please refer to the following jo description: https://www.msichoices.org.uk/wp-content/uploads/2022/06/Job-Description-Client-Care-Coordinator.pdf
Person Specification
Experience
Desirable
- Experience in customer service
Employer details
Employer name
MSI Reproductive Choices
Address
Washington House
Starley Way
Birmingham
B37 7GN
United Kingdom
Employer's website
https://www.msichoices.org.uk/careers/ (Opens in a new tab)