About this role
Job summary
The Gastroenterology Department at Good Hope Hospital is seeking an enthusiastic and motivated Apprentice Secretary Support Administrator to join our friendly and supportive secretarial team. This is an excellent opportunity for someone looking to start a career within the NHS and gain valuable experience in a busy healthcare environment.
The successful candidate will provide administrative and secretarial support to the Gastroenterology team, developing essential skills in office administration, communication, patient pathway management, and NHS systems. Alongside their practical experience, the post holder will undertake and work towards a Level 3 Business Administration Apprenticeship Qualification, gaining nationally recognised skills and knowledge throughout their employment.
This apprenticeship has a fixed term of 18 months, providing sufficient time to complete the qualification while gaining hands-on experience within the department. We are looking for an individual who is eager to learn, organised, has good communication skills, and is committed to delivering excellent support to both colleagues and patients. This role offers a fantastic opportunity to develop a wide range of transferable skills and establish a rewarding career within the NHS.
Main duties of the job
Key responsibilities will include
-Word processing and creating basic documents.
-Providing comprehensive administrative support to the secretarial team.
-Accurately inputting and maintaining data across a variety of Trust IT systems.
-Booking patient appointments and supporting clinic administration.
-Receiving, distributing, and actioning incoming post and electronic correspondence.
-Answering telephone calls, taking accurate messages, responding to enquiries, and escalating issues where appropriate.
-Liaising effectively with patients, service users, clinical teams, and administrative colleagues.
-Photocopying, scanning, filing, archiving, and maintaining paper and electronic records.
-Distributing letters and departmental correspondence.
-Supporting records management processes, ensuring documentation is maintained in line with Trust standards.
-Maintaining confidentiality at all times in accordance with Caldicott Principles, Data Protection legislation, and Trust policies.
-Monitoring stationery supplies and raising orders as required.
-Participating in team meetings and contributing positively to the development of effective team working.
-Prioritising workloads and undertaking tasks as directed by the Supervisor or Line Manager.
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Job description
Job responsibilities
Main Duties Continued
-Providing a professional, courteous, and compassionate service when dealing with patients and colleagues, including managing difficult or sensitive situations appropriately.
We are looking for an individual with excellent communication skills, a willingness to learn, strong organisational abilities, and a commitment to delivering high-quality administrative support. This role offers a fantastic foundation for building a successful career within the NHS and developing valuable transferable skills for the future.
Person Specification
Qualifications
Essential
- Good General Education (e.g. GCSE English and Maths A-C) or GCSE Level 9-4
Experience
Essential
- Experience of working with a range of Microsoft Office packages (e.g. Word, Excel and Outlook)
- Experience of using IT systems
- Experience of working in a busy office / customer care environment
Desirable
- Experience of working in Healthcare
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
University Hospitals Birmingham NHS Foundation Trust
Address
Good Hope Hospital
Rectory Rd
Sutton Coldfield
West Midlands
B75 7RR
United Kingdom
Employer's website
https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)