About this role
Job summary
ADMINISTRATOR
37.5 hours per week (Full time)
Salary: Up to £13.50 per hour
We are looking for an experienced senior administrator to join our close-knit, hardworking, and friendly team.
Job Overview
This role is dynamic and multifaceted, involving administrative support for clinical staff and the management of patient inquiries in various formats face to face, telephone, and through clinical systems. It demands an individual who can maintain composure during busy periods, possesses excellent communication skills, IT proficiency, multitasking abilities, and confidence in both independent and collaborative work within a supportive and flexible team environment.
Main duties of the job
Key Responsibilities
Admin
Duties
Assisting with patient registrations, workflow, coding of hospital and professional correspondence, and other related tasks.
Prescription
Duties
Processing prescriptions requests through various systems, Medication monitoring, Workflow of documents and general administration.
Telephone
Duties
Handling phone enquiries and queries in accordance with established protocols.
Problem Solving: Addressing issues and queries from patients, doctors, nurses, community staff, and other relevant teams.
Records Management: Organising and retrieving medical records, letters, and test results.
Computer Usage: Updating patient information on the computer system.
Premises Management: Ensuring the practice premises are ready for the day (opening and closing duties), maintaining tidiness in waiting areas and consulting rooms, and replenishing stationery supplies.
Additional Responsibilities
Administrative and Professional
Duties
Actively participating in practice team responsibilities and maintaining accurate records when requested.
Confidentiality: Respecting patient privacy and adhering to strict confidentiality policies and procedures regarding patient information, practice staff, and business-related data.
About us
The Panton Practice is a large GP practice dedicated to serving a diverse population of around 17,000 patients. Our team is comprised of experienced professionals, including GP Partners, Salaried GPs, Nurse Practitioners, Paramedic Practitioners, Practice Nurses, and our invaluable Reception and Admin team.
Job description
Job responsibilities
Please see attached Job Description for full details about the role of Practice Administrator/ Receptionist.
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- NVQ Level 3 in Business Administration
Experience
Essential
- Demonstrable Administrative experience in primary care
- SystmOne experience
- Able to demonstrate advanced computer literacy / keyboard skills
Additional
Essential
- Excellent communication skills, written and verbal.
- Ability to communicate sensitive information.
- Accuracy and attention to detail.
- Excellent time management skills, ability to prioritise, delegate and
- work to tight deadlines in a fast-paced environment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Panton Practice
Address
14 Gervis Road
Bournemouth
BH1 3EG
United Kingdom
Employer's website
https://thepantonpractice.co.uk/ (Opens in a new tab)