About this role
Job summary
To lead and coordinate the strategic development of the Sutton Coldfield site as a recognised centre for palliative and supportive care, rehabilitation, wellbeing and community engagement.
Main duties of the job
The postholder will be responsible for delivering the SAGE programme (Sutton Access, Growth and Engagement) through effective project management, service development, partnership working and evaluation.
The role will focus on expanding clinical and non-clinical activity, improving accessibility, maximising site utilisation and strengthening engagement with patients, families and the wider community. Working collaboratively with internal teams and external partners, the postholder will support the development of innovative, responsive and sustainable services that meet local needs and contribute to the hospices wider strategic ambitions
About us
St Giles Hospice is a registered charity founded in 1983 by the Reverend Paul Brothwell, originally to improve the care of local people dying with cancer.
We now support patients, and their loved ones, living with a terminal illness. Our dedicated team provides individually-tailored care, free of charge, either at the hospice or in patients own homes across our communities.
We spend close to £10 million a year providing our specialist services. With less than a quarter of this funded by the Government, we rely heavily on donations and income generation from the local community.
Job description
Job responsibilities
Strategic development and project delivery
Coordinate delivery of the four SAGE strategic objectives and maintain a two-year project plan with milestones, outcomes and performance measures.
Support the SAGE working group with progress reporting, risk management, escalation and accountability.
Identify opportunities to increase utilisation and patient access and evaluate outpatient and community-based models.
Deliver a significant increase in patient and family footfall to our Sutton Coldfield site through delivery of both hospice lead activity and community collaboration.
Capture transferable learning to inform wider hospice estate utilisation and strategy.
Clinical and outpatient service development
Lead and support the development and expansion of clinical and outpatient services at the Sutton Coldfield site, ensuring they respond to the evolving needs of patients, families and the wider community
Work collaboratively with internal clinical teams to identify opportunities for new and innovative models of service delivery, maximising the use of existing clinical expertise, facilities and resources.
Explore the art of the possible in relation to external service provision, identifying opportunities to work with NHS organisations, independent providers, voluntary sector partners and other healthcare professionals to broaden the range of services delivered from the site.
Scope, evaluate and develop proposals for new models of care and service delivery, considering clinical need, feasibility, patient benefit, resource requirements and long-term sustainability.
Support the development of integrated, multidisciplinary approaches to care, improving access to palliative and supportive care, rehabilitation and wellbeing services.
Community engagement and partnerships
Develop and implement a community engagement plan, building strong relationships with GPs, Primary Care Networks, district nurses, social workers and wider health and care partners.
Proactively explore opportunities for NHS, independent and private healthcare providers, and voluntary and community organisations to deliver services from the Sutton Coldfield site, maximising its use as a local health and wellbeing hub.
Identify opportunities for collaborative, co-located and integrated models of service delivery that provide a holistic approach to meeting the physical, psychological, social and wellbeing needs of patients and families.
Engage with voluntary, community and charitable organisations to develop partnerships, shared facilities and complementary services that enhance the range of support available.
Explore innovative opportunities to broaden access to services, including those not traditionally delivered within a hospice setting, ensuring alignment with local population needs and organisational priorities.
Improve awareness of hospice services, eligibility criteria and referral pathways amongst healthcare professionals, community partners and the wider public.
Actively seek and use feedback from patients, families, partners and local communities to inform future service development and improve accessibility.
Living Well and complementary therapies
Coordinate a structured Living Well offer addressing physical, psychological and social support.
Explore appropriately governed programmes including Tai Chi, art therapy, acupuncture for pain management and other complementary interventions.
Identify qualified practitioners and delivery partners and evaluate participation, accessibility, experience and benefit
Commercial Development, Engagement and Performance
Work collaboratively with Retail, Finance and other teams to explore opportunities that maximise income generation, site utilisation, enhance community benefit and support long-term sustainability.
Work with Marketing and Communications to raise awareness of the site, promote available services and strengthen engagement with patients, families, healthcare professionals and community partners.
Coordinate stakeholder engagement, partnership meetings and community events to identify opportunities for service development and collaboration.
Develop and maintain a robust activity and performance reporting framework, with clear KPIs covering clinical and outpatient activity, referrals, site utilisation, community engagement, patient experience and partnership development.
Produce regular activity reports, monitoring performance against agreed targets, identifying trends and opportunities for improvement, and providing updates to the SAGE Working Group and senior leadership.
Monitor project delivery, milestones and expenditure, ensuring effective use of resources and alignment with organisational priorities.
Evaluate the impact of the SAGE programme and make recommendations for future service development and sustainability.
Just so you know
We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role, this may be earlier than the closing date.
If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.
As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit https://www.stgileshospice.com/privacy-policy/
Person Specification
Values
Essential
- Exhibits our hospice values and behaviours
Personal Attributes
Essential
- Empathetic
- Team player
- Able to work under pressure
- Collaborative
- Ambassador for St Giles Hospice
Qualifications
Essential
- Degree-level education or equivalent relevant experience
Desirable
- Management, leadership or business development qualifications
Skills
Essential
- Excellent verbal and written communication, presentation and interpersonal skills.
- Strong organisational, project management and planning skills.
- Ability to build effective relationships and influence a wide range of stakeholders.
- Strong analytical skills, including developing KPIs, interpreting data and producing performance reports.
- Ability to identify and develop innovative service delivery opportunities.
- Effective problem-solving, decision-making and change management skills.
- Ability to work independently, prioritise workloads and meet deadlines.
- Strong collaborative working skills across multidisciplinary teams and external organisations.
- Good IT skills, including Microsoft Office and reporting systems
Other requirements
Essential
- Valid driving licence
- Eligibility to work in the UK
- Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests
Experience
Essential
- Project Management experience or demonstratable equivalent experience
- Knowledge of community development, partnership working or service development
- Understanding of NHS, primary care and wider health and social care
Desirable
- Knowledge of voluntary and charitable sectors
- Knowledge of palliative and hospice services
- Business case development and funding proposal skills.
- Community engagement and facilitation skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
St Giles Hospice
Address
Fisherwick Road
Whittington
Lichfield
Staffordshire
WS14 9LH
United Kingdom
Employer's website
https://www.stgileshospice.com/ (Opens in a new tab)