About this role
Job summary
We are recruiting for Bank Interpreters to provide a confidential, comprehensive, sensitive and professional interpreting service for patients, their relatives or carers and the Trust multi-professional teams via face-to-face interactions and or remote interpreting, (telephone, visual conference).
Main duties of the job
We require Interpreters to undertake face to face bookings or remote interpreting via telephone or video, where suitable for clinical appointments. You must be able to communicate effectively with patients, clinical teams, work colleagues and visitors throughout the process and delivery of the service.
You must have excellent listening and communication skills and be able to consecutively and simultaneously, interpret and translate health and medical information accurately. You must have an excellent understanding of the Interpreters Code of Conduct along with Equality and Diversity, Safeguarding policies, Information Governance and Data Protection requirements.
NVQ Level 3 in Interpreting is essential along with basic computer skills.
About us
AGH Solutions Limited is a subsidiary of Airedale NHS Foundation Trust and provides a range of services to the Trust. We have opportunities for dependable, people centred and caring individuals to join our Interpreting Services team. We require qualified Interpreters to interpret and translate for patients whose first language is not English. We are therefore inviting applications from people who are fluent in both English and at least one of the community languages required to join our team of Bank of Interpreters
Job description
Job responsibilities
To provide an Interpreting Service to AGHS customers as follows:
- i) attending patient appointments with healthcare professionals in clinical areas which may include Ward rounds, clinical departments and outpatient clinics both in the hospital and in the community as well as home visits.
ii) support the responsible healthcare professionals when they are obtaining informed consent and completing consent forms.
iii) support the responsible professionals in multi-disciplinary team meetings to discuss ongoing social and medical care.
iv) in one-to-one meetings of patients with health and/or social care professionals
- v) Interpret all communications accurately including medical terminology inline with Interpreting Guidelines.
vi) Assist with processing written translations using the appropriate script.
vii) Compliance with policies, guidelines, and procedures.
viii) Completion of mandatory training and relevant departmental training.
ix) Use your own initiative when carrying out duties on clinical areas to ensure service is provided reporting any concerns including safeguarding or issues which arise to the management team.
- x) Assist in the Interpreting Office completing admin duties such as answering the telephone, receiving and recording requests, placing requests on supplier portals and dealing with any queries which may arise, escalating these to the Interpreting Co-ordinator if required.
xi) Take responsibility for ensuring that own individual monthly claim forms, including mileage and job sheets, are fully, transparent, accurate and submitted within the set deadlines.
xii) Any other duties commensurate with the pay grade of the role.
Person Specification
Qualifications
Essential
- GCSE in English Grade C/Grade 4 or above.
- NVQ Level 3 Interpreting Qualification, or equivalent qualification and levels of experience in the additional community language spoken.
Desirable
- Spoken English at ILETS 7.5 or equivalent.
Experience
Essential
- Previous experience of Interpreting and translating in a public service organisation.
- Previous experience of interpreting and translating health and medical terminology from English to the community language and vice versa.
- Experience of working with the Public and Customer services experience.
Desirable
- Previous experience of working within the NHS.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
AGH Solutions Ltd
Address
Airedale General Hospital
Steeton
Keighley
BD206TD
United Kingdom
Employer's website
https://aghsolutions.co.uk/ (Opens in a new tab)