About this role
Job summary
The post holder will assist in providing comprehensive and professional reception and administrative duties to the Child and Adolescent Mental Health Service.
The post holder will be expected to cover reception areas, dealing with Young People Families CAMHS staff and staff from various other agencies reporting to the reception area or contacting the service via phone, always displaying empathy diplomacy and confidentiality.
The post holder will work mainly without direct supervision, they will be expected to plan and manage their own time effectively, preparing correspondence scanning photocopying and assisting with ad hoc general administrative duties through to completion.
This is a shared role with another staff member who covers the latter part of the week. the post holder will cover Monday and Tuesday 9am to 5pm. There will be an expectation for the post holder to offer some additional flexibility, to help cover the reception area during holidays and periods of sickness, within reason.
Main duties of the job
Manage Blackpool Child and Adolescent Mental Health Service reception area, be the welcoming face of CAMHS and the first point of contact for all visitors - attending to the needs of our Young People Families Staff and visitors efficiently respectfully and appropriately, always adhering to reception procedures and processes. Receiving and accurately relaying messages from various sources promptly, verbally and via email. Photocopying and scanning materials as required by the CAMHS Team. Responsibility shared with other team members for maintaining and ordering stationary. Weekly preparation of documents for CAMHS Multi-Disciplinary Team Meeting as required. Assisting when required in maintaining Petty Cash levels keeping a record of receipts and invoices and with the reconciliation of cash. Receiving sorting and dealing with daily in-coming and outgoing mail
About us
Blackpool Teaching Hospitals NHS Foundation Trust is ideally situated just a forty-five-minute drive from Manchester. The Trust provides services to the 440,000 residents of Blackpool, Fylde & Wyre and North Lancashire, as well as specialist tertiary care for Cardiac and Haematology patients.
As one of the United Kingdom's largest coastal resort, Blackpool has plenty to offer its residents -it's not just a good place to work; it's a great place to live. In addition to its bustling centre and historic seafront, the town is world famous for its many attractions, including the famous Blackpool Tower. Blackpool also offers a number of scenic cycling routes round our local parks and across the surrounding countryside, as well as boasting panoramic views of the coast on its picturesque Promenade. Further afield, Blackpool also benefits from less than three-hour connections via rail to Edinburgh in the north and London in the south.
Job description
Job responsibilities
welcoming face of CAMHS and the first point of contact for all visitors - attending to the needs of our Young People Families Staff and visitors efficiently respectfully and appropriately, always adhering to reception procedures and processes.
Receiving and accurately relaying messages from various sources promptly, verbally and via email. Photocopying and scanning materials as required by the CAMHS Team.
Responsibility shared with other team members for maintaining and ordering stationary. Weekly preparation of documents for CAMHS Multi-Disciplinary Team Meeting as required.
Person Specification
essential
- oGood standard of general education 3 GCSEs or equivalent
- oBusiness Administration NVQ level 2 or equivalent experience
Desirable
- oMicrosoft office / IT qualifications
essentiel
Essential
- Experience using Microsoft office excel outlook and word. Knowledge of communication via social media.
- oExperience of working in a busy reception area/ office or healthcare setting
- oKnowledge of maintaining confidentiality in the workplace
Desirable
- Experience of NHS systems - EMIS web
essential
- oExcellent Interpersonal skills
- oExcellent communication skills both written and verbal. Including accurate typing skills
- oExcellent time management skills and the ability to prioritise own workload
- oFriendly, approachable and works well as part of a team
- oAbility to multi-task and remain calm and focused in a busy reception area
Desirable
- Evidence of awareness to extend knowledge and personal development.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Blackpool Teaching Hospitals NHS Foundation Trust
Address
CAMHs
Whitegate Drive Health Centre
Blackpool
FY3 9ES
United Kingdom
Employer's website
https://www.blackpoolteachinghospitals.nhs.uk/ (Opens in a new tab)