About this role
Job summary
Exciting Opportunity: Band 2 Ward Clerk - Full Time (37.5 hours)
Location: Good Hope Hospital
We are delighted to offer an exciting opportunity for an enthusiastic individual to join our Patient Administration Team at Good Hope Hospital as full time (37.5 hours per week) Band 2 Ward Clerk. The role will be based on SDEC/MAU/AMU working 11.5 hours shifts on an unpatterned roster of long days or nights; these shifts will include weekends and bank holidays.
You will play a key role in supporting the smooth running of ward administration, helping ensure a high standard of patient care through effective record-keeping and communication.
Main duties of the job
As a Ward Clerk you are first point of contact and are based on the wards reception desk welcoming patients / visitors onto the ward, answering door buzzers, telephones and any queries that arise from staff or visitors.
The role will consist of a strong emphasis on data quality, customer care, taking a lead role in maintaining accurate patient notes, filing and inputting data, this will include admissions and discharges on the Trust electronic patient administration system (Oceano PAS) at all times. Provide full admin and clerical support to the ward multidisciplinary team. Effective teamwork and a keen focus on the Trusts Vision & Values are essential.
The successful applicant will have a good level of education and be able to demonstrate excellent motivational, organisational and communication skills, while having the ability to stay focused in a busy environment. You will also have good key board skills with a high level of accuracy and the ability to work individually and as part of a team.
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Job description
Job responsibilities
Please note for a specific detailed job description for this vacancy please see attached job description.
Person Specification
Qualifications
Essential
- Good General Educations (eg. GCSE English and Maths (A-C/ 4-9)
Experience
Essential
- Experience of dealing with the Public/Customer service experience.
- Experience of using IT systems.
Desirable
- Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook).
- Experience of working in a busy environment.
- Experience of working in Healthcare.
Additional Criteria
Essential
- Good communication / customer care skills both written and verbal demonstrating sympathy and compassion.
- Good keyboard / IT skills.
- Good organisation skills and ability to multitask.
- Good time management skills.
- Ability to deal professionally with enquiries from staff, patients and visitors.
- Ability to problem solve.
- Understand confidentiality and apply principles in every day working practice.
- Ability to pay attention to detail where there are predictable interruptions to the work pattern.
- Ability to deal with stressful situations and sensitive issues.
- Work effectively and flexibly as part of a team to meet the needs of the services.
- Confident in dealing with people at all levels.
- Must be able to demonstrate an understanding of equality and diversity.
- Mature open and flexible approach to work.
- Demonstrates care and compassion.
- Ability to travel to multiple sites.
- Ability to handle cash and valuables.
- Ability to work under pressure and deal with stressful situations.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
University Hospitals Birmingham NHS Foundation Trust
Address
Good Hope Hospital
Rectory Rd
Sutton Coldfield
West Midlands
B75 7RR
United Kingdom
Employer's website
https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)