Healthcare Assistant @ Millfield Surgery

Job summary

We are looking to recruit a dynamic and innovative Health Care Assistant to work at Millfield Surgery in Easingwold.

Are you friendly and flexible? Would you enjoy working with a diverse patient caseload delivering nursing care and promoting healthy living? We are looking for someone with excellent communication and team working skills, with the ability and willingness to learn and develop. You will be joining a dynamic and proactive nursing team and become part of a supportive multidisciplinary team.

Main duties of the job

Clinical aspect

The applicant will have the ability to follow clinical standards, protocols and perform phlebotomy, urinalysis, blood pressure/temperature/pulse recording/ECGs, sample dispatch, chaperoning, health promotion, assisting GPs with minor procedures. Along with other forms of observations.

The ability to recognise abnormalities and report in an appropriate and timely manner.

Administrative aspect

Electronic documentation of consultations, stock management, and ordering.

General

The ability to work effectively as part of the multidisciplinary team is paramount as is effective communication and a professional manner. Patient confidentiality should always be considered and maintained.

About us

We are currently a six partner dispensing Practice, with support from 2 Salaried GP, in a rapidly growing small market town. We enjoy good working relationships, within an active Primary Health Care Team, and we provide Medical Services to our local Community Hospital, St Monicas. Our Partnership provides General Medical Services (GMS) to a population of 8130. Almost half of this population inhabits outlying villages and farms. The Practice is also responsible for the medical care of the residents of nursing and residential care homes within the area, as well as caring for a significant number of patients with learning difficulties and physical handicaps, living in community units within the area.

We work from partnership owned premises, built 34 years ago, which was recently extended and refurbished to provide additional space. We are located at the edge of the town, looking onto community grasslands and the Cleveland Hills, with both patient and staff parking on-site. We have an excellent working relationship with the Community Team, which includes District Nurses, Midwife, Community Matron, Health Visitor, and Social Services, who are based locally. The GPs are an integral part of communications in the Practice, and when not seeing patients face to face, work from Clinicians Corner within our open plan office space, which gives them direct access to the administration team and, we believe, is the corner stone to the open and friendly ethos of the Practice.

Job description

Job responsibilities

JOB DESCRIPTION HEALTHCARE ASSISTANT

RESPONSIBLE TO

Direct supervision from ANP, Practice Nurses, and GPs with direction from the Practice Manager.

OBJECTIVE

To provide healthcare support skills to clinical staff during contracted hours by providing venepuncture, preventative care, screening and patient education, and also any administrative duties.

GENERAL

As part of the nursing team the Healthcare Assistant will be employed to undertake nursing and administrative duties as deemed suitable by the Partners. Full training will be given. The HCA will work alongside a member of the nursing team and will refer to the doctor when necessary. The role involves the use of the computer and keyboard skills along with the ability to organise and prioritise workload are necessary.

All duties will be carried out according to training and practice guidelines, and a professional manner is essential at all times. Regular updates will be provided.

MAIN AREAS OF RESPONSIBILITY

NURSING

New patient registration checks, including completing any necessary paperwork

BP monitoring & hypertensive checks

Urinalysis

Phlebotomy

Provide lifestyle information and make any necessary referrals within the practice

Height & weight measurement

Ensure specimens are bagged and labelled ready for collection times complete with any necessary paperwork

Oversee clinical waste collection, reporting any problems to the Practice Manager

Ensure sharps bins are ready for collection

Restocking/maintenance of equipment

Cleaning and sterilisation of clinical instruments

Restocking clinical areas and consulting rooms

Chaperone

Peak flow and spirometry

ECG readings

Set up patients for 24 hour BP monitoring and download data when completed

Provide support for minor surgical procedures

Provide support for IUCD fittings

Administration of flu vaccine

ADMINISTRATION

Participate in the administrative and professional responsibilities of the practice team

Ensure accurate and legible notes of all consultation and treatments are recorded in the patients notes

Ensure the clinical computer system is kept up to date with accurate details recorded

Ensure appropriate data is recorded to support the Quality and Outcomes Framework initiative

Ensure accurate completion of all necessary documentation associated with patient healthcare and registration with the practice

Attend and participate in practice meetings as required

Assist in formulation of practice philosophy, strategy and policy

To assist in the call and recall appointment systems

To provide assistance in seasonal campaigns, ie flu campaign

Book appointments and recalls ensuring sufficient information is recorded to enable retrieval of the record and support for the follow up consultation

Monitor appointment schedule to ensure system is running appropriately, reporting any problems to Practice Manager

CONFIDENTIALITY

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

HEALTH AND SAFETY

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to Practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified

EQUALITY AND DIVERSITY

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

PERSONAL/PROFESSIONAL DEVELOPMENT

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

QUALITY

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

COMMUNICATION

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognize peoples needs for alternative methods of communication and respond accordingly

CONTRIBUTION TO THE IMPLEMENTATION OF SERVICES

The post-holder will

Apply Practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate

• Complies with safeguarding training requirements as set out by employment terms and any relevant professional and national bodies
• Takes prompt and timely action when there are any welfare or safeguarding concerns
• Forms appropriate relationships with those they care for and maintains professional boundaries in their work.
• Works within organisational policies, procedures and guidance.
• Is committed to demonstrating the organisations values and behaviours in their work

AS THE POST IS EVOLVING, FURTHER DUTIES MAY BE ADDED AS ARE DEEMED APPRORIATE TO THE POST

Person Specification

Experience

Desirable

• Experience of working within a nursing team.
• Experience of working in primary care.
• Experience of working in a GP practice.
• Knowledge, Skills and Person specification (not exhaustive), training can be provided where required.

Qualifications

Desirable

• NVQ Level 3 or equivalent level of experience in Health and Social Care or
• willingness to complete.
• Phlebotomy.
• Knowledge, Skills and Person specification (not exhaustive), training can be provided where required.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Millfield Surgery

Address

Millfield Surgery

Millfield Lane

Easingwold

York

YO61 3JR

United Kingdom

Employer's website

https://www.millfieldsurgery.co.uk/ (Opens in a new tab)