About this role
Job summary
The candidate should have excellent communication skills and the ability to work within a busy team environment across 2 sites between the hours of 7.30am-7.30pm.
To answer busy telephone lines, to provide general assistance to patients and to the practice team as well as project a positive and friendly attitude.
To undertake general reception tasks & other administration duties
Please note interviews will be held on Wednesday 9th December
Main duties of the job
To work within a telephone hub and front desk environment.
To work along side a team of professional people.
Problem Solving
IT and keyboard skills
Ability to handle conflict
Administration tasks
About us
We are a very busy practice which cares for a patient population of 14,000 patients.
Our practice is led by 8 GP partners, 5 salaried GP's along with a full compliment of a nursing and administration and clerical staff.
We use SystmOne clinical system.
We are a training practice for Registrars, Medical Students and Student Nurses. We are also a research ready practice and actively take part in research.
We pride ourselves on delivering good quality care.
Job description
Job responsibilities
Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice. Receive, assist and direct patients to the appropriate healthcare professional.
Telephones are answered within a timely fashion and patients/queries are navigated to the correct service.
To be professional, courteous and efficient in a effective way.
Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical staff and other members of the practice team.
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
Person Specification
Experience
Essential
- Practical experience of working with others
- Experience of using own initiative
Desirable
- Experience of customer services
- Experience of working within administration and or general practice reception
- Practical experience of computerised recording systems
Qualifications
Essential
- Good standard of general education
Desirable
- Administration qualifications
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Bentley Surgery
Address
128 High Street
Bentley
Doncaster
South Yorkshire
DN5 0AT
United Kingdom
Employer's website
https://www.donvalleyhealthcare.co.uk/ (Opens in a new tab)