About this role
Job summary
At present, the Trust is unable to offer Skilled Worker visa sponsorship for this post. Applicants must have the right to work in the UK at the time of application.
There is an opportunity for a Business Support Officer to work 37.5 hours per week, Monday to Friday to support the Community Mental Health Team which is based across 3 locations Tile Hill, Woodend and Parkside.
Coventry & Warwickshire Partnership NHS Trust has an exciting opportunity for an individual with excellent administrative, operational and organisational support to assist the Community Mental Health Team clinicians and managers to ensure service need is met and run efficiently.
Main duties of the job
The Business Support Officer is a vital member of the team providing support to clinicians and managers daily.
You will support the team by managing emails, organising meetings, maintaining records, preparing reports and presentations, processing invoices, and purchase orders, liaising with internal teams, external partners and stakeholders whist ensuring compliance with organisational policies and procedures. We are looking for an individual with a positive approach to change who are supportive of service improvements and able to build effective working relationships, be approachable and accessible with a flexible approach to work.
About us
Candidate Information Pack Dec 24
At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.
We put 'people at our heart'; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.
- generous annual leave entitlement which increases during your time with us
- excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
- salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
- discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
- wellbeing support, including an in-house counselling service, external helpline and more
- staff networks and support group
We're always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.
Job description
Job responsibilities
We will require an experienced Business Support Officer with strong administrative, organisational and customer service skills. Skilled in managing a complex workload, co-ordinating meetings, maintaining accuracy, producing reports and supporting operational delivery.
Applicants will need to be proficient in Microsoft Office applications, with excellent accuracy in data inputting and committed to providing efficient, high-quality business support within a face paced environment.
Experience of minute taking is desirable as you will be required to attend MDT and Professional meetings to take minutes. You must have the ability to multitask, manage and prioritise your own workload and be able to work on both your own initiative and as part of a team whilst maintaining confidentiality at all times.
This is an excellent career development opportunity for a self-motivated and enthusiastic individual who wishes to pursue an administrative career in the NHS.
Must have driving licence and access to a vehicle as travel will be required across all sites.
Person Specification
Trust Values
Essential
- Demonstrate Trust Values
Qualifications
Essential
- Good General Education (eg. GCSE English and Maths 4-9)
- QCF Business Administration Level 2 - or equivalent qualification / experience/ willing to work towards completion of this
- QCF Customer Service Level 2 - or equivalent qualification / experience/ willing to work towards completion of this
Knowledge and Skills
Essential
- Excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Advanced keyboard / IT skills Including audio typing
- Ability to manage and prioritise own and other's workload and use own initiative
- Ability to audio-type
- Good organisation skills and ability to multitask
- Good time management skills
- Ability to take and transcribe notes of meetings in a timely manner
- Ability to maintain relevant recording and information systems
- Understand confidentiality and apply the principles in every day working practice
Experience
Essential
- Experience of working in a busy office / customer care environment
- Experience of working with a range of Microsoft Office packages (eg. Word, Excel, Outlook, PowerPoint and Access)
Personal Attributes
Essential
- Work effectively and flexibly as part of a team to meet the needs of the services
- Confident in dealing with people at all levels
- Ability to travel to multiple sites
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Coventry and Warwickshire Partnership Trust
Address
Swanswell Point
Stoney Stanton Road
Coventry
CV1 4FS
United Kingdom
Employer's website
https://www.covwarkpt.nhs.uk/ (Opens in a new tab)