About this role
Job summary
The role will involve the co-ordination and implementation of office procedures within the Colposcopy Department and will require a high degree of organisational skills and excellent working knowledge of administrative systems. You will often be the first point of contact and a focal point for the Colposcopy services requiring clear communication and liaison skills and will be responsible for managing and prioritising your own workload and will be required to use your own initiative.
Main duties of the job
Ensure all telephone calls are dealt with in a polite and courteous manner.
Maintain good relationships, communicating with all disciplines of staff within the Trust and relevant external agencies.
Actively participate in the department and in other group meetings.
Monitor own workload activity levels and be involved with change where necessary.
Review clerical tasks and duties ensuring targets are reached and high levels of activity are evident in the workplace.
Act independently within occupational guidelines, using own initiative, seeking advice where necessary from the line manager ensuring confidentiality is maintained at all times
To use a variety of software packages such as Microsoft Word, Outlook, PowerPoint, Excel, Compuscope, PAS/Patient Centre etc to produce correspondence and maintain presentations, records, spreadsheets and databases.
Maintain service level standards and customer quality via telephone call monitoring.
Ensure the Trusts Wellbeing and Attendance Policy is adhered to.
About us
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham, and Salford, to save and improve lives.As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and collaborating closely with local authorities and key partners. We believe in our power and potential to make a difference and we are always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.In return, we can offer you a job role with purpose and flexibility.
The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
Job description
Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.ukWe reserve the right to close the online vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and return your application form as soon as possible.
Person Specification
Qualifications & Training
Essential
- Ability to demonstrate knowledge, skills, and experience equivalent to diploma level.
- NVQ 3 qualification or equivalent
- GCSE O Level Grade A-C or equivalent
Desirable
- Certificate ECDL or equivalent
- Training or coaching certificate
Knowledge, Skills & Experience
Essential
- Experience of dealing with the general public.
- Experience of working within a customer focused environment
- Experience of working as part of a team and in isolation
- Positive attitude towards change and its implementation
- Numerate in order to locate and trace files.
- Literate in order to transfer information onto a computer system and standard departmental documents.
- Organisational skills
- Motivation skills (both self and team)
- Excellent interpersonal skills (verbal and written) and communication
- skills to liaise with all disciplines both on the telephone, in person and in writing.
- To demonstrate the ability to plan and work to short time scales in order to contribute to the provision of an efficient and timely service to the Trust.
- Ability to analyse data and make appropriate recommendations. Advanced keyboard skills
- Knowledge of training methods available
- Previous knowledge of hospital environment or similar
- In depth knowledge of PAS (Patient Administration System) Patient Centre
Desirable
- Knowledge of Patient Access Targets.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Northern Care Alliance NHS Foundation Trust
Address
Royal Oldham Hospital
Rochdale Road
Oldham
Greater Manchester
OL1 2JH
United Kingdom
Employer's website
https://www.northerncarealliance.nhs.uk/ (Opens in a new tab)