About this role
Job summary
Great general practice starts long before a patient enters the consultation room. It starts with the first person they speak to.
We are looking for Patient Assistants who thrive in a fast-paced environment, enjoy working with people and want to make a difference to healthcare in East London.
To be upfront we are busy. Really busy. Call volumes are high, patient needs are complex and no two days are the same. What sets The Jubilee Street Practice Ltd apart is our culture: supportive, ambitious, innovative and committed to exceptional patient care.
Our Patient Assistants are more than receptionists. They are the front door to our services, helping patients navigate healthcare, solve problems and access the care they need. You don't need years of experience. You just need to bring kindness, energy, confidence, a calm head under pressure and a genuine appetite to learn.
We want to bring the kind of service people expect from the very best places to a community in East London that deserves nothing less. If that ambition excites you, we'd love to meet you.
It is highly recommended that you download and read the Job Advert for this role.
Main duties of the job
- This is a part-time, permanent, fully practice-based role, requiring 27.5 hours per week.
- Working hours are Monday to Friday, 13:3019:00, in accordance with Working Time Regulations.
- Duties include reception, telephone, digital access and administration
- Supervision provided by a Reception Duty Manager and within a wider Reception Manager-led team.
About us
At The Jubilee Street Practice Ltd, Patient Assistants are valued as leaders in delivering safe, effective and compassionate healthcare. Youll join a supportive multidisciplinary team where ideas are welcomed, achievements celebrated and improvement is everyones business.
What we offer
- A friendly, collaborative team with high standards and a strong sense of purpose.
- Meaningful work supporting a diverse East London community.
- Structured induction, role-specific training and regular Protected Learning Time.
- Opportunities to develop skills in patient access, care navigation and digital healthcare.
- Involvement in improvement projects and practice Circles.
- A culture that values psychological safety, staff wellbeing and professional development.
We want people who will help us challenge how traditional general practice works and find better ways of doing things.
Job description
Job responsibilities
Please download the full Job Description for this role from the Supporting Information section.
It is highly recommended that you read this before you apply for this role.
Person Specification
Qualifications
Essential
- Please download the full Job Specification for this role from the Supporting Information section.
- It is highly recommended that you read this before you apply for this role.
Experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Jubilee Street Practice
Address
368-374 Commercial Road
London
E1 0LS
United Kingdom
Employer's website
http://www.jubileestreetpractice.nhs.uk/ (Opens in a new tab)